CSI Investment Assistant II - Lancaster, PA/ Philadelphia, PA

Investment Assistant II

If you're passionate about a career in Wealth Management, Citizens Securities, Inc. is hiring for the Investment Assistant II role. Citizens Securities, Inc. is a high-quality investment services provider, focused on helping clients reach their short- and long-term financial goals, while growing market shares in the states in which we currently operate. In this position you will receive training materials, coaching, and dedicated time and support to successfully pass your Series 7 and 66 exams.

The Investment Assistant II works closely with the assigned Wealth Advisor(s) to maximize revenue production by serving as the primary liaison between operations and internal departments, promptly responding to all client service requests, client appointment scheduling and preparation, and audit preparation while adhering to all FINRA, CCOIS, CFG and state securities regulations on a daily basis. You are responsible for the new account opening process, while maintaining the highest level of accuracy. You will occasionally be responsible for selected marketing activities including contacting the assigned Financial Advisor's book of business to solidify relationships, coordinating all prospecting and follow-up efforts (telemarketing), serving as the client liaison for affiliated companies, assisting in coordinating client seminars, following up on referrals received from business partners, and providing sales activity reporting.

Travel within assigned geographic location may be required.

Primary responsibilities include

• Serve as liaison between clients, Wealth Advisor(s), and internal departments
• Complete new client onboarding and service requests for existing clients
• Schedule/confirm client appointments
• Submit cases into workflow and follow through to funding
• Manage CRM and pipeline entry
• Sustain expertise on operational processes and systems

Qualifications, Education, Certifications and/or Other Professional Credentials

• College degree in a business-related field preferred or a High School Degree/GED with a minimum 3 or more years industry experience
• A combination of Life and Health, Series 6, and/or Life and Health, SIE licenses required
• Must be able to obtain Series 7 and 66 within specific timeframe required
• Understanding of general banking and wealth management services
• Excellent verbal and written communications skills
• Proficiency in Microsoft Office; experience with Salesforce a plus
• Self-motivated, organized, detail-oriented, confident and ability to multitask and prioritize
• Continuously exhibits personal integrity, professional initiative, highly adaptable to change and open to new ideas
• A track record of working effectively in a team environment and building strong relationships with teammates, business partners and specialists

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M-F

Pay Transparency

The salary range for this position is $27.40 - $33.65 per hour, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit

Required Skills

• Customer Service
• Customer Support Trends
• Diversity, Equity, Inclusion, and Belonging (DEIB)
• Document and Records Management
• Issue Resolution/Escalation
• Mutual Funds
• Operational Excellence
• Sales and Trading
• Wealth Management

About Us

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Job Info

• Job Identification 49056
• Job Category Servicing & Operations
• Degree Level High School Graduate/GED
• Job Schedule Full time
• Job Shift 1st
• Locations 600 Centerville Road, Lancaster, PA, 17601, US 202 West Ridge Pike, Conshohocken, PA, 19428, US 100 South Union Street, Middletown, PA, 17057, US 801 Market Street, Philadelphia, PA, 19107-3109, US 2990 East Market Street, York, PA, 17402, US
• Working Hours 40
• Career Site Category Wealth and Asset Management
• Commission Flag Commission Plus