Helpdesk Technician

Helpdesk TechnicianHybrid • Orlando, FL 32801OverviewLevel Experienced Position Type Full TimeDescriptionThis is a hybrid role which requires two days per week in-office.We are looking for a Helpdesk Technician to join TLC Engineering Solutions (TLC) in Orlando, FL. TLC has an amazing culture that focuses on our employees' career development and opportunities to work on spectacular projects we are proud of - many of which you will know!The primary role of the Help Desk Technician is to configure and troubleshoot workstations, laptops, tablets, monitor and maintain the TLC IT Ticket system, which involves reaching out to staff who have submitted trouble tickets, resolve the ticket in a timely manner and close tickets after successful completion.Qualifications You'll Need:A minimum of 2 years of IT Help Desk experienceComprehensive knowledge of workstation hardware and Windows Operating Systems.A proven understanding of Azure Active Directory and Office 365.Ability to be friendly/approachable and effectively communicate to solve problems and explain resolutions to all employees.Preferred Qualifications, Knowledge and Experience:CompTIA A+ and / or MD-102 certificationsMicrosoft Intune experience.If this sounds like the role for you and you're ready to join an amazing team, please apply!Why Choose TLC?TLC is consistently ranked among the largest multidiscipline firms in the country for the built environment. We have grown to more than 500 highly qualified professionals in 21 offices since our start in 1955! We know that our team is our success, and their growth this year has landed TLC as a Hot Firm. Even more importantly, TLC was named as one of the "Best Firms" based upon the feedback of our staff! We are JUST certified and consistently challenge ourselves to be the best we can be for our team and communities.In addition to a rewarding career and competitive salary, TLC provides its employees with a benefits package that is designed with the employee in mind.Merit-based incentive bonus401(k) matchMedical insuranceDental insuranceVision insuranceLife insuranceDisability insurance9 holidaysFlexible schedulesWork-from-home optionsTLC is an Equal Opportunity, Affirmative Action employer, dedicated to Workforce Diversity. OE/M/F/IWD/V – Minorities, women, individuals with disabilities and veterans are encouraged to apply. TLC participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age and other classifications covered under federal, state or local laws.