Sales Systems Associate

Sales Systems Associate

Our Values: At Morris Furniture Company, our values represent our distinctive core beliefs-the Morris way of doing business. Our mission is "Making Homes Great" and we bring our mission to life through our values of: Professionalism, Quality, Ownership, Collaboration, Integrity and Fun.

Purpose: The Sales Systems Associate provides day-to-day operational and systems support to store leadership and corporate teams, helping ensure accuracy, consistency, and efficiency across sales, inventory, and e-commerce processes. This role supports order management, inventory accuracy, and visual merchandising follow-through, while serving as a key point of contact between store teams and corporate departments such as IT, Accounting, and Merchandising. A key priority in this role is helping build and maintain clear, consistent processes and documentation that support the broader sales organization, while contributing to a collaborative, high-performance team culture focused on customer satisfaction and continuous improvement.

General Description of Duties:

• Support store leadership and corporate teams with day-to-day operational execution, including inventory checks, order review and processing, and visual merchandising follow-through
• Perform daily, weekly, and monthly recurring tasks relating to order management and review, and inventory accuracy in the ERP/POS and Warehouse Management systems; flag and correct discrepancies
• Support Store Teams with order keying, finance application/contracts process, online payments, and other critical support regularly and on Holiday Weeks and Weekends.

Systems & Process Support:

• Help create and maintain SOPs, Learning Management System (LMS) courses, and other documentation or templates to support consistency across sales and operational processes
• Complete physical and digital audits and send reports based on findings to key leaders across different departments to ensure visibility into current behaviors and processes
• Learn the omnichannel ecommerce platform and submit support tickets for bug fixes or site issues; help audit product listings and site functionality for accuracy

Cross-Functional & E-Commerce Support:

• Serve as a point of contact between store teams and corporate departments (IT, Accounting, Merchandising) to help resolve support tickets
• Support execution of core morrisathome.com e-commerce tasks: promotion setup, online order/payment review, filter/menu updates, and product publishing
• Assist with execution of promotional events, seasonal resets, and new program rollouts

Reporting & Team Collaboration:

• Track sales and operational performance data and report findings to the Specialist and Executive Leadership Team (ELT)
• Contribute to a collaborative, high-performance team culture focused on customer satisfaction and continuous improvement
• Support and lead key projects, events, and initiatives that advance business needs and organizational goals

Qualifications:

• Strong attention to detail and accuracy when managing inventory, order, and systems data
• Ability to identify discrepancies and proactively flag and resolve issues
• Effective communicator, able to collaborate across stores and corporate teams
• Comfortable learning and navigating multiple software systems (POS, ERP, Warehouse Management, omnichannel ecommerce platform)
• Organized and self-directed, able to manage recurring tasks with minimal oversight

Requirements:

• High school diploma or equivalent required
• Prior experience in retail, sales support, or operations preferred
• Experience with POS systems required
• Ability to work a schedule which may include nights, weekends, holidays, and overtime as needed
• Ability to work out of an assigned store location in Cincinnati or the corporate office in Dayton, as required

Work Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Morris Furniture Co., Inc.