Personal Banker

Personal Banker Position at OceanFirst Bank

OceanFirst Bank is seeking a new Full-Time Personal Banker at our Swedesboro, NJ branch! Upon hire, all retail staff will participate in a 2-week personalized and interactive training experience.

At OceanFirst Bank, each one of our employees plays an important role in delivering value to our customers and executing daily tasks in accordance with our core values. We recognize that our employees are essential to our success, making OceanFirst a great place to work and do business.

Great benefits include: professional growth opportunities, employee perks & discount programs, tuition assistance program, incentive compensation program, company holidays and paid time off, use of the on-site fitness facilities at Red Bank and Toms River headquarter offices, and more! Apply today to #BecomeOceanFirst and make an impact in the local community!

About the Role

Accurately process bank transactions for banking customers with an emphasis on personalized quality service. Refer current and prospective customers to Personal Bankers for specialized services. Contribute to the growth, profitability, and customer retention of the Branch by meeting sales and service goals and objectives.

What You Will Do

1. Greets customers warmly and professionally and processes requested transactions accurately to ensure minimum teller difference and controllable loss performance standards are achieved.
2. Identifies customer needs to refer to Personal Banker staff, cross-selling the Bank's products and services on a routine basis to meet and exceed referral goals.
3. Balances and proves work daily, posting as required, and properly secures related receipts and records. Includes the work of cash drawers, night deposit, vault, ATM and coin machines.
4. Processes deposits and withdrawals.
5. Cashes checks in accordance with Bank's policy.
6. Processes loan payments and other receivables.
7. Issues money orders and bank checks.
8. Processes payments to various "club" accounts.
9. Identifies and refers potential NEST clients to the appropriate source.
10. Participates in outbound calling efforts and is reasonably proficient in migrating customers to the digital channels of the Bank.
11. Processes incoming mail transactions.
12. Answers customer inquiries, received in person or by telephone concerning account information, or refers customer to appropriate branch or Bank area.
13. Performs account maintenance activities for active, inactive, and closed savings accounts and/or club accounts.
14. Provides records maintenance for signature cards; identification cards; comparable office records, including selected account ledgers, as applicable.
15. Remains current and applies an understanding on all Bank policies and procedures, to include BSA, attending additional training classes as directed.
16. Participates in the Branch Incentive Program.

What We Expect of You

• Excellent sales and service.
• Strong basic math skills.
• Excellent interpersonal and verbal communication skills and an attention to detail with strong organizational skills and a basic knowledge of opening new accounts, i.e. checking, savings, etc.
• Computer literacy, moderate typing skills and knowledge of standard office equipment, including calculator.
• Working knowledge of bank products, services and software or ability to be trained and quickly learn.
• Mastery of operational Teller aspects.
• Must be able to work flexible schedules in accordance with the needs of the branch.

Your Qualifications

• High school diploma or equivalent is required.
• 2-3 years' experience in a direct customer service capacity, with 1-year prior cash handling, preferably in a retail banking environment, teller related experience preferred.
• Prior experience in sales capacity, preferably in a retail banking environment.
• Valid NMLS Registration required.

Internal and External Contacts

• Internal contact with managers, inter-branch and departmental personnel as well as outside vendors
• External contact with existing customers and prospects of the Bank.

Working Conditions/Physical Requirements

Remain in a stationary position for extended periods of time. Ability to communicate in order to exchange information with individual customers. Ability to travel throughout the company footprint if required. Ability to navigate throughout the branch to facilitate customer requests and meet operational standards. Ability to operate a computer, phone and operationally essential equipment as required. Ability to handle money and position self to transport coin bags and boxes.