Fire Sprinkler Service Manager

Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants. Today, we operate over 52+ district offices and employ over 2,100 employees across multiple states throughout the USA.


At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career.


Why work with us?

At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.


Benefits of joining Impact Fire Services

When you join Impact Fire you will receive:

• Competitive compensation
• Pay is on a weekly cycle, every Friday
• Career Advancement Opportunities
• Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
• Company paid short and long-term disability
• Immediately vested in our 401(k) company match
• Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
• Exceptional guidance and support from our managers
• Collaborative culture & environment
• Robust training opportunities with company reimbursement upon achieving required licensing
• Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
• Opportunity to work alongside some of the best talent in the fire protection industry

The Fire Sprinkler Service Manager is responsible for the successful execution of all day-to-day Fire Sprinkler Service coordination for the Plant City office. You will work with a team comprised of a customer service administrative representative and service and inspection technicians. In this role you will ensure we are meeting our clients' expectations while at the same time striving to achieve the branch, district and company goals.

JOB RESPONSIBILITIES

• Provide timely, accurate sprinkler labor forecasting.
• Ensure on time Inspection, Testing and Maintenance contracts are reviewed, tasked, scheduled, and executed to meet the life safety needs of our clients.
• Responsible for the Service Coordination and ensure timely work order completion.
• Effective collaboration and communication with all Impact Fire managers and staff across the branch and district.
• Maintain positive, proactive, and effective communication with customers at all times.
• Offer flexible and helpful customer service to maintain a high level of customer satisfaction and repeat business.
• Promote & maintain awareness and compliance of H&S procedures and standards.
• Collaborate with Safety support services to effectively assist and promote new initiative implementation.
• Provide Sales contract review and support.
• Contribute to building a high-performance team who can operate efficiently, effectively, productively and cost effectively.
• Must be able to maintain attention to detail, and deliver a quality service to our customers.
• Adapt to the ever-changing business climate of our business.
• Possess the willingness to learn and grow in a team environment.

JOB EXPERIENCE /QUALIFICATIONS

• Fire protection administrative experience.
• Understand cost and billings.
• Be comfortable working with and processing paperwork timely.
• Possess a working understanding and willingness to learn leadership principles and best practices.
• Possess excellent verbal and written communication skills.
• Possess excellent personal organization and business administration skills.

We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.