Music Hall Cocktail Server - House of Blues Cleveland

Music Hall Cocktail Server

A Music Hall Cocktail Server will be responsible for using interpersonal skills to anticipate guest needs, upsell food and beverage and provide exceptional customer service to guests within the high volume, fast paced concert hall environment.

• Maintain line of sight/atmosphere control by circulating through your work area during shift
• Follow House of Blues safety, health, and sanitation standards
• Assist other employees as needed
• Follow opening and closing procedures, checking out with manager on duty
• Adhere to all HOB policies and procedures
• Ensure responsible alcohol service per local ordinance and HOB alcohol policies
• Request proper identification for anyone appearing under 30 years of age
• Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of a manager
• Cash handling; bank procedures (cash pull/check out) and payment processing (on point of sales terminal) for both cash and/or credit transactions
• Required to occasionally work special events scheduled within the venue
• Interact with guests in a natural, friendly demeanor cultivating repeat business
• Suggestively sell menu items to guests
• Take and deliver food and beverage orders promptly, maneuvering trays through large crowds
• Prioritize and organize drink orders
• Clean spills, remove food, trash or other obstacles from tables/floor using proper lifting techniques

What This Person Will Bring

• Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa
• Attention to detail
• Positive attitude
• Teamwork; work well with others, in a high-volume and sometimes stressful environment
• Keep a clean, well-groomed appearance
• Punctual attendance with a flexible schedule including nights and weekends
• Tolerance of all cultures, music, and art forms
• Responsible Alcohol Awareness Training Certification or Equivalent (paid training will be provided)
• Working knowledge of cocktail tray service, basic food service, drink recipes and garnishes, and point of sales systems

• High School Diploma or equivalent
• Experience in a high volume, fast paced live music environment
• Experience recognizing valid ID's
• Cash handling experience
• Beer, Wine & Liquor knowledge, current with latest drink trends
• Point of Sales knowledge, preferably MICROS

Physical Demands/Working Environment:

• Willing to commute to downtown area (discounted $7 parking available daily)
• Working environment is fast paced, can be hot, and/or loud
• Position requires extended periods of prolonged standing and/or working on your feet
• Must be able to lift or move up to 25 lbs. using proper lifting techniques

Equal Employment Opportunity

Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, or any other basis protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas.