Restaurant Technology Manager

Restaurant Technology Manager

Location: Tampa, FL, US, 33607 We are seeking a highly driven and experienced Restaurant Technology Manager to own and lead our enterprise Restaurant Technology Menu team within the Aloha POS ecosystem. This role is responsible for managing system-wide menu, pricing, and promotional initiatives while leading a team and rebuilding processes from the ground up. This is an opportunity for a hands-on leader to transform, optimize, and scale Point of sale and Back of House operations across the organization. The ideal candidate is an expert in Aloha POS, thrives in a fast-paced QSR environment, and brings a strong balance of technical expertise, leadership, and strategic thinking.

Position Accountabilities

Enterprise Menu Management

• Own end-to-end menu lifecycle within Aloha POS
• Experience with Next Gen POS specifically PAR/Qu/Toast will be highly considered.
• Develop detailed project plans including timelines, milestones, and dependencies
• Configure and deploy menu updates including pricing, promotions, and LTOs
• Manage dayparting, item hierarchy, modifiers, and combo logic
• Ensure accuracy, consistency, and alignment with business objectives
• Track KPIs and ensure projects are delivered on time and within scope
• Troubleshoot and resolve menu-related system issues across locations

Integrations & Cross-Platform Coordination

• Partner with cross-functional teams (IT, Marketing, Operations, Vendors) for menu updates and projects
• Ensure menu consistency and data integrity across all digital and in-store channels
• Support integration troubleshooting and enhancements
• Translate business requirements into scalable system solutions
• Build strong relationships and drive alignment across stakeholders

Back of House Inventory & Labor Systems

• Support and maintain alignment between POS menu items and BOH inventory systems
• Ensure accurate item mapping, depletion logic, and reporting consistency between POS and inventory platforms
• Partner with Operations and Finance to support food cost accuracy and inventory reporting
• Assist in configuring and maintaining labor-related structures within POS and integrated labor systems (job codes, roles, permissions, reporting)
• Support labor and inventory system integrations to ensure data integrity across platforms
• Identify opportunities to improve efficiency, reporting accuracy, and system performance across BOH systems

Additional Role Expectations

Initially hands-on (50/50 execution and leadership), transitioning to a more strategic leadership focus over time

Expected to assess current state, identify gaps, and implement scalable solutions

Plays a critical role in improving system performance, speed, and overall operational effectiveness

Employment Standards

Education College degree preferred

Experience 5+ years of experience in QSR or restaurant technology environments

Advanced experience with one or more of the following systems Aloha /Toast/PAR/Qu

Proven experience managing enterprise menu deployments across multiple locations

Prior team leadership or management experience

Proficiency in Microsoft Office, General Networking Proficiency, and Database Management.

Experience with integrated platforms such as Olo, Paytronix, Hi-Auto, or similar

Familiarity with BOH inventory systems and item-level inventory mapping

Working knowledge of labor management systems and POS-to-labor integrations

Essential Physical Requirements

Ability to read, analyze, and interpret written materials such as procedure manuals, company communications, or governmental regulations.

Capability to write reports, business correspondence, and procedure manuals.

Skill in effectively presenting information and responding to inquiries from managers, clients, guests, and the public.

Aptitude for applying common sense understanding to execute instructions delivered in written, oral, or diagram form.

Capacity to solve problems involving several concrete variables in standardized situations.

Regularly stand for extended periods, talk, and hear.

Occasionally lift and/or move up to 50 pounds.

Frequently use hands to finger, handle, or feel.

Competencies Drive For Results Process Management Creativity Customer Focus

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.