System Engineer II

Reflexive Concepts

System Engineer II

Reflexive Concepts is seeking a skilled System Engineer II to join our growing team! The Multi-Factor Authentication Management System (MFAMS), a cybersecurity services web application supporting Identity, Credential, and Access Management (ICAM) tools and services, is looking for a systems engineer to work alongside its developers across multiple fabrics. You will document the full lifecycle design, development, and testing of the software, produce standard systems engineering and test documentation along with internal and customer-facing documents, troubleshoot and gather requirements, and work directly with customers to resolve reported issues through alternative solutions or bug reports.

Qualifications:

Ten (10) years of systems engineering experience
Bachelor's Degree or higher in Computer Science or a related technical field
- An additional five (5) years of systems engineering experience may be substituted for the degree, for a total of fifteen (15) years

Desired Skills:

Must be able to work in a collaborative environment, with minimal supervision
Analyze system requirements, the concept of operations, and high-level system architecture to develop requirements specifications
Gather, analyze, and document customer requirements
Triage user issues
Track and respond to user issues and questions
Communicate with stakeholders through both technical and non-technical documentation, such as user guides, FAQs, user notifications, and support communications
Create briefings and roadmaps to present to the customer
Familiarity with tools and ticketing systems such as Jira, Confluence, O365, and Microsoft Office
Capable of taking high-level tasking and executing the applicable processes to achieve a successful outcome
Excellent oral and written communication skills
Familiarity with agile projects and processes
Report weekly, monthly, and quarterly status in a timely manner
Provide meeting minutes
Coordinate and identify test users for various scenarios
Track and report testing results
Coordinate software deliveries with external organizations

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Vacancy posted 1 day ago

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