Operations Supervisor

Job Description

Job Description

Operations Supervisor Job Title: Operations Supervisor Department: Operations Location: Travel Required: Occasional Band: Salary Range: Reports To: General Manager Date Posted: JOB DESCRIPTION: Company Overview: At Verus Hospitality, we believe that great hotels don’t just meet expectations, they elevate them. We’re a forward-thinking management company with a passion for creating memorable guest experiences across a variety of select-service and extended-stay brands. Our success is built on a foundation of trust, teamwork, and a relentless commitment to doing what’s right. We aim to develop leaders at every level and inspire our teams to dream big while providing them with the tools and support they need to turn those dreams into reality. If you're ready to lead with purpose and make a lasting impact, we invite you to join us on this exciting journey. Job Summary: The Operations Supervisor plays a key leadership role in the daily success of the hotel. This position guides and directs hotel team members with a strong focus on guest satisfaction, team engagement, and operational consistency. The ideal candidate brings experience in guest service and hotel operations and thrives in a hands-on environment. You’ll guide your team to deliver a welcoming, efficient, and dependable guest experience while supporting the General Manager in maintaining overall operational performance. Key Responsibilities: • Operational Support: o Oversee and support the day-to-day operations of the front office, and housekeeping. o Ensure that all guest rooms and public areas meet the hotel’s high standards of cleanliness and presentation. o Monitor room inventory and occupancy levels to maximize revenue and occupancy rates. o Implement and maintain standard operating procedures (SOPs) for the rooms division to ensure consistency and efficiency. o Support labor and expense management efforts while maintaining service excellence. • Guest Satisfaction: o Ensure a high level of guest satisfaction by addressing guest complaints and resolving issues promptly and professionally. o Implement guest service programs and initiatives to enhance the overall guest experience. o Monitor guest feedback and reviews, taking appropriate action to improve service levels. • Guest Experience Leadership: o Support all aspects of Front Office operations, ensuring an exceptional, seamless guest journey from arrival to departure. o Resolve guest concerns promptly and professionally, maintaining composure and empathy in every interaction. o Build and sustain a service-oriented culture aligned with the hotel brand