Airline Wheelchair Assistant

Overview Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer‑first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check‑in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient. You will… This is a Wheelchair Assistant position starting at $13.00 (+ Tips) (up to $23.00) Full‑time and part‑time positions available Ability and availability to work weekends and holidays is a must 1‑2+ years of customer service experience preferred – paid training Benefits: 401k, medical, dental, vision insurance Starting pay $13.00/hr + tips A Wheelchair Assistant works at an airport facility and provides assistance to passengers traveling in wheelchairs. Responsibilities Responsibilities include pushing passengers in a wheelchair to and from their arrival/departure gate, and assisting passengers with moving luggage to their vehicles, taxi stands, parking shuttle stations, and rental car stations. Wheelchair Assistants must maintain a friendly and positive attitude and always be attentive to each passenger’s individual needs, communicate effectively, and ask safety and security questions. Push wheelchair passengers to and from gates Roll customer‑occupied wheelchair safely down the jet bridge Ensure wheel brakes are in place before allowing passengers to exit the wheelchair Complete any necessary wheelchair or incident reports Follow dispatcher gate orders Maintain a friendly and positive attitude and be attentive to each passenger’s individual needs; assist passenger with any problems, questions, or concerns Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities Exceed customer service standards Carry out other duties as assigned You have… Must be at least 18 years of age Be authorized to work in the United States Must be able to clear a background and drug screen Must be able to lift up to 75 lbs and push a loaded wheelchair up to 300 lbs on inclines during the shift Ability to lift passengers from the wheelchair to the seat on the plane Experience in customer service preferred Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation Complete all required training including airport compliance Able to obtain an airport badge Appearance Guidelines Employees are expected at all times to present a professional business‑like image, even when working behind the scenes. The policy of the Company is that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and consistent with the Company’s business standards. Male employees may wear a fully grown, well‑maintained mustache, beard, or goatee No visible tattoos or body piercings are allowed; any tattoos must be covered by the uniform or other means negotiated with management Clean and well‑maintained approved uniforms must be worn on shift Additional requirements as specified by management The employee is frequently required to sit; reach with hands and arms; stand; walk; climb; balance; stoop; kneel; crouch; twist; turn; stretch; and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly and move in a relatively quick manner. Specific vision abilities required include close vision, peripheral vision, and ability to adjust focus. Salary Range $13.00 - $23.00 per hour (+ tips) Benefits Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k, and paid time off. SP+ is an equal opportunity employer committed to recruiting, hiring, training, and promoting in all job classifications without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. #J-18808-Ljbffr