Salesforce Solution Architect

Salesforce Solution Architect

My client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, client brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries.

Job Description:

• IT experience with at least Salesforce.com with a strong Service Oriented Architecture and integration background
• Should have developed architecture and design for multiple client engagements using Service cloud features
• Experience in migrating legacy Service cloud chat to MIAW
• Experience in highly customized instance with plugins like neura flash to accommodate large files in the chat window up to 25 GB, which need to be migrated
• Omni studio implementation and certification
• Experience in architecting and designing systems on Force.com platform
• Led 2 – 3 architecture and consulting engagements
• Accountable for the overall Service cloud (MIAW/Chat functionality) technical solution and its successful implementation with ‘configure first’ approach.
• Responsible for Architecture and high-level solution design
• Define development guidelines and test execution plans.
• Guide the Scrum Master and Technical Leads on technical dependencies and activity sequencing within the project.
• Will also be hands on in delivering the requirements.
• Experience in multiple end to end implementations of Salesforce.com.
• Good understanding of different Salesforce products – Sales Cloud, Experience Cloud.
• Good knowledge & work experience in SFDC configuration, customization, programming with APEX Class / Triggers / APIs, Visual Force,LWC,HTML,CSS, Javascript SOQL, SOSL and implementing new instances of Salesforce.com application from scratch.
• Experienced in ETL processes, experience using EAI tools would be an added advantage
• In depth understanding and experience in implementing single signon, web security, Salesforce application security
• Should have good work experience in implementing Service cloud design patterns
• Implemented best practices to manage large volume data and work within governor limits
• Should have deployment experience using ANT tool or change set, data migration using data loader and other commercial tools.
• AppExchange product development experience would be added advantage
• Understanding of Server side and Client side technologies
• Published POV and White Papers on Salesforce, Cloud and SaaS platforms
• Salesforce certifications such as Salesforce Certified Platform Developer, App Builder, Service Cloud,Salesforce Certified Technical Architect, and/or Salesforce Certified System Architect.
• Financial Service Cloud(FSC) Certification ( added advantage).

Responsibilities

• Define and Design overall solution architecture
• Perform feasibility analysis of business requirements, from implementation point of view
• Engage with CXO level stakeholders and conduct solution workshops
• Design/propose technical solution options
• Analyze and design the underlying data model, data flows, interfaces, integration points
• Oversee the development and quality assurance efforts and provide the technical guidance whenever required
• Participate and lead all the technical discussions with team as well as all other stakeholders
• Participate in technical consulting assignments to compare technology options, ROI calculations and recommend the right fit solution
• Participate in presales activities as solution architect designing the overall solution
• Build solution offerings and develop POVs and white papers.

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