Client Care Representative

Job DescriptionJob DescriptionJoin Our Team of HVAC Service Pros Today! Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country. JOB SUMMARY This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. JOB DUTIES Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the companyGood communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each timeNotifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time windowMakes outbound calls to club membership clients to ensure that they are satisfied with any repairsMINIMUM REQUIREMENTS High school diploma or equivalent requiredAbove-average verbal and telephone communication skills are essentialMust have good computer software skillsPrior customer service experience preferred