Accounts Coordinator - Cosmetics and Personal Care at SGS North America Inc. in Fairfield, New Jersey

Accounts Coordinator

The Accounts Coordinator is responsible for supporting assigned key accounts, clients and sales support services for their assigned business unit.

Job Functions

• Working closely with assigned clients and leads to determine needs
• Support Sales in account development and business activities to ensure that all inquiries are managed in a streamlined and timely manner
• Prepare written proposals to be issued to clients within 24 hours. Collaborate with team members for strategic and technical support to complete the requests.
• Work with sales to develop new opportunities by prospecting past customers, identifying new potential clients and building client relationships for house accounts across the BU.
• Acts as the liaison between the customer and lab managers, responding to questions and resolving problems by coordinating with internal partners.
• Prepare weekly/monthly sales reports and support the monthly management reports.
• Submit relevant sample documentation to labs including submission forms, purchase orders and SOW's for subcontracted services. Update the order system and clients with report dates.
• Receive and process orders accurately from clients, sales, KAMs and affiliates
• Ensure proper documentation and samples have been received for order processing; manages and tracks sample inventory to ensure timely processing
• Send associated paperwork to the executing labs and verify the costs and timing of the contracted services
• Analyzing, monitoring and reporting on key account data
• Staying current on company services
• Drafting and sending communications to clients about new offers.
• Document All contacts and efforts with customers processes and practices for addressing the particular needs of their companies
• Handling complaints and concerns.
• Traveling to tradeshows and product launches.
• Maintaining an accurate and updated database of client information.
• Adhere to internal standards, policies and procedures.
• Perform other duties as assigned.

Qualifications

• Associates degree (Required)
• 2+ years working in customer service industry (Required)
• Bachelor's degree in relevant field in science or engineering (Preferred)

Our Benefits

We care about your total well-being and will support you with the following, subject to your location and role.

• Health: Medical, dental and vision insurance, life insurance, employee wellness programs
• Wealth: Competitive pay, 401(k) with company match (immediate vesting upon enrollment), employee referral program, annual bonus target
• Happiness:
  • Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program
  • Work-Life Balance: Paid-time off (vacation, sick, company holidays, floating holidays, volunteer time)

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.