Server

PM Server

Choice Hotels International, Inc is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks.

The PM Server is responsible for creating an exceptional guest experience by ensuring 100% guest satisfaction through prompt, courteous, and efficient service to lounge guests. This position requires a friendly, professional demeanor and a commitment to delivering outstanding hospitality. This is a part-time position that pays $12.96 per hour.

Ensures proper set up of tables in the lounge
Inspects linen, silver, china and other items prior to using them
Takes customer orders and provides suggestions for both beverage and food
Reports beverage orders to bartenders, ensure drinks are garnishes before serving
Coordinates service with other servers and Chef
Serves food and beverages to guests, refills beverages as needed
Removes dirty glasses, linens and dishes from lounge area
Responds to customer requests and complaints
Cleans lounge area during and after events
Adheres to legal and/or company policies and standards
Understands and follows the laws and guidelines for beverage service
Closes out the customer's bill applying cash and credit cards in accordance with established procedures
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations:
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

Requirement/Skills High school diploma or GED required
Two years of experience in similar position within an upscale environment is preferred
Basic skills in reading, writing, arithmetic
Must be at least 21 years old in order to serve alcohol
Must have excellent customer service skills
Willing to work a flexible schedule including weekends and holidays
Ability to relate to all levels of guests and management
Must possess a strong team spirit
Physical Demands Ability to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionally
Ability to maneuver up to 150 pounds, occasionally, for short periods of time
Able to set up and take down tables, chairs, stages and other banquet meeting fixtures
Able to push and pull carts weighing up to 200 lbs, occasionally
Able to stand for extended periods of time, constantly

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.