Receptionist

Receptionist Position

Patriot Fire Protection, Inc. is a trusted leader in fire protection services, dedicated to excellence and safety in every project we undertake. We're currently seeking a reliable, friendly, and detail-oriented receptionist to join our team. This role is perfect for someone who thrives on providing top-notch customer service and enjoys supporting the daily operations of a fast-paced office environment.

As the receptionist, you'll be the first point of contact for our customers and staffgreeting visitors, answering phone calls, and ensuring the office runs smoothly. You'll assist with incoming walk-ins, process payments for customers picking up fire extinguishers, and help technicians with job-related questions. You'll also manage confirming customer appointments and maintain organized records in Pipedrive to support our day-to-day workflow.

In addition to managing the front desk, you'll keep the office tidy and well-stockedrefilling coffee supplies, restocking bathrooms and kitchens, and ensuring shared spaces are clean and organized. You'll receive packages from carriers like UPS, USPS, and FedEx and handle office inventory needs, placing orders for supplies as necessary.

You'll also take on broader administrative support responsibilities, including updating employee contact lists and creating or updating standard operating procedures (SOPs) to keep our office operations running efficiently.

Key qualifications:

• High school diploma or GED required.
• Heavy computer and customer service experience.
• Familiarity with office software (Microsoft Office, email platforms) and phone systems.
• Previous experience being a receptionist with at least 1 year experience is a must have.
• Strong organizational skills and ability to handle multiple tasks simultaneously.
• Positive attitude, excellent communication skills, and a customer-service mindset.

Why join Patriot Fire Protection?

• Competitive pay (based on experience).
• Monthly bonus opportunities.
• Company-paid health insurance (employee), with dental and vision coverage offered.
• Retirement savings with a SIMPLE IRAafter one year of full-time employment, employees are eligible for an employee-owned individual retirement account (IRA). The company matches employee contributions up to 3% of each eligible employee's gross pay.
• Generous paid time off, plus paid holidays.
• Career growth opportunities and paid training.
• A great team environment with supportive leadership.