Customer Care Coordinator

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey – building, selling, financing, and insuring homes. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance. The Sacramento, CA facility is recruiting for a full-time Customer Care Coordinator . This is an hourly position that reports to the Customer Care Manager. Position Summary The Customer Care Coordinator is responsible for ensuring that our customer's experience is positive and timely by answering calls, prioritizing service needs, and entering data in an organized and purposeful manner. SOME Essential Functions Duties / Responsibilities Manage large numbers of incoming calls. Handles customer complaints, provides appropriate solutions and alternatives within the time limits; and follows up to ensure resolution. Keeps records of customer interactions, process customer data, and file documents. Coordinates service requirements of customers effectively and timely. Takes the extra mile by inquiring about service requests to ensure completion of one-trip service. Maintain physical and electronic records effectively. Other duties as assigned. Scheduling jobs for contractors Minimum Qualifications High School diploma. Minimum 2 years of related experience in customer care coordination / administration. Proficient in AS-400 and MS Office Products, including Excel a plus. Excellent phone etiquette, written and oral communication skills required. Must be well organized and able to effectively manage time. Possess a positive attitude and ability to deescalate calls where you may have an upset customer. Bilingual in Spanish is a plus. Physical Demands Must be able to consistently operate a computer and other office productivity machinery such as telephone, calculator, copy machine, computer printer, etc. Must be able to communicate with others via phone, email, and in person. Must be able to exchange accurate information with others. Constantly works in an indoor, temperature-controlled, sealed-window office environment. Work primarily involves sitting / standing. The role pay range is $22.00 - $24.00 per hour depending on experience. The hours for this position are 630am-310pm, Monday-Friday. Internal team members must be employed for 6 months to be eligible for transfer and have no performance, attendance or behavior write ups in the last 90 days past the verbal level. The application deadline closes Friday, July 17th, 2026. Why Clayton? Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more. Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program. At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members. Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Business Unit - B00018 Clayton Manufacturing #J-18808-Ljbffr