Customer Happiness Manager

To foster lasting relationships with families, the full-time remote Customer Happiness Manager will manage customer support communications, lead a small team, and engage the community through creative initiatives while influencing program quality based on family feedback. Key Responsibilities Communicate with families via phone, email, and chat to resolve inquiries and deliver exceptional support Recruit, train, mentor, and manage a customer support team member to delegate operational tasks effectively Nurture community engagement through proactive initiatives like tailored newsletters and family outreach Required Qualifications 5+ years of experience in customer success, customer support, account management, or marketing Exceptional empathy and communication skills with a proven track record of building long-term community relationships Proactive in transforming customer insights into operational improvements Results-driven with a strong sense of accountability to deadlines and commitments Extensive experience navigating or working within the NYC parenting or education market is highly preferred