Information Desk Representative

Department: 11603 Advocate Sherman Hospital - Patient Relations Status: Part time Benefits Eligible: Yes Schedule Tuesday 10am-2pm Wednesday 8am-4:30pm Friday 8am-4pm Alternating weekend shift Hours Per Week: 20 Pay Range: $18.85 - $28.30 Major Responsibilities RESPONSIBLE FOR ALL FUNCTIONS AT INFORMATION DESK ON SHIFT WORKED. Responsibility of issuing patient/visitor passes and issuing temporary passes. In any event of the unannounced regulatory agency inspectors’ visit, notify administration immediately. Greet everyone who enters the hospital and check patient rooms on computer for visitors. Register flower deliveries and deliver flowers. Answer phones courteously and give clear, accurate directions to hospital. Give clear directions and maps to areas patients/visitors need to go to. Performs other duties and projects as requested by leadership. OVERSEES VOLUNTEERS ON WORKED SHIFT. Appropriate communication and public relations with volunteer staff. Support policies and procedures to uphold the high standards of the Volunteer Services Department. Responsible for attending all Volunteer Department meetings and other meetings at manager’s request. Education/Experience Required High School Graduate or equivalent Knowledge, Skills & Abilities Required Typing computer skills Good communication skills Ability to work independently, as well as in a team environment Ability to be customer focused Ability to demonstrate decision making requirements Physical Requirements and Working Conditions Must be able to work weekends, holidays, (day & evening hours). Maybe called into work with little prior notice. Ability to relate with adult volunteer and volunteens. Ability to assist patients in wheelchairs (push wheelchairs to nursing floors, etc.) Ability to work with many interruptions maintaining professional demeanor. If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis. Our Commitment to You Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care #J-18808-Ljbffr 160 Advocate Sherman Hospital