Product Director, Agentic Commerce Trust & Identity-Payments-Executive Director

Job Description

The Payments & Global Banking Chief Data & Analytics Office (CDAO) is helping JPMorganChase to be one of the world's leading data- and AI-enabled financial services firms. We partner across business, product, and technology teams to build the trusted data foundations, AI capabilities, and platforms that power growth, improve client experiences, and accelerate innovation across Payments and Global Banking. Our teams are shaping the future of financial services through AI-powered products, agentic experiences, intelligent workflows, and next-generation operating models that transform how work gets done. By bringing together expertise from across the Commercial & Investment Bank, we scale innovation, drive commercialization, and unlock the value from our data ecosystems.

As a Product Director, Agentic Commerce Trust and Identity Solutions in JPMorgan Payments CDAO, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams to create groundbreaking solutions that address customer needs.

Job responsibilities

• Plans and owns the development of agentic commerce trust products that help consumers, merchants and their agents move money safely, securely, quickly and cheaply
• Develops build – partner – buy strategies to ensure we have the best end-to-end solutions for our clients
• Oversee the product roadmap, vision, development, execution, risk management, and business growth targets for agentic commerce and payment products
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Partners with engineering, risk, compliance and other teams to create buy-in and launch enterprise-ready solutions
• Builds, coaches and mentors the product team on best practices including AI-forward working, prototyping and analytic strategies
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation

Required qualifications, capabilities, and skills

• 10+ years of experience or equivalent expertise in product management
• Experience in building and leading a team of product managers
• Strong background in risk, identity, and trust
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions

Preferred qualifications, capabilities, and skills

• Familiarity with agentic protocols and know-your-agent strategies
• Deep knowledge of the trust, privacy and security needs of mid-market and enterprise customers
• Experience with both B2B and B2C products, with b2b more in-focus for this role
• Knowledge of how trust and identity systems feed into anti-fraud solutions
• Exposure to international markets from a trust standpoint
• Track record of building, evaluating and using agents for personal or professional use

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.