Field Service Representative (Barksdale Air Force Base)

Field Service Representative (Barksdale Air Force Base)

Join Baxter Aerospace and shape the future of firefighting with our Dragonfly autonomous aircraft, a groundbreaking vertical takeoff platform designed to clear the air—literally. Our mission is to combat wildfires with innovative, scalable technology, delivering real-time data and paving the way for autonomous water-dropping solutions that protect lives and landscapes.

About Our Company

At Baxter Aerospace, we are building a new way to fight forest fires in a digitally connected world. We are known for our innovation, precision, and commitment to quality. We foster a collaborative and fast-paced environment where excellence is both expected and rewarded. We are looking for top-tier team members to join our mission in advancing satellite communication equipment used for critical missions like aerial firefighting, camera data transmission from aircraft, and deployed team coordination. Join Baxter Aerospace and shape the future of communication for military aircraft. Baxter Aerospace is developing next generation beyond line of sight communication systems that take advantage of low earth orbit high bandwidth satellite communication systems. This position will involve field support of installed systems, customer interactions, gathering and sharing feedback on these systems. Ideal candidate will have familiarity with aircraft network communication, red/black data networks, Link16, SCIF protocols, and troubleshooting. Background as a JICO, JDNO, OTH-T, or C4I preferred. Candidate must be clearance eligible.

Duties

• Set up, manage, and diagnose issues with computer networks related to payload data distribution.
• Diagnose and troubleshoot technical problems related to satellite communication systems, red/black data networks, VPNs, and firewalls in support of operational communications.
• Travel to domestic and international customer sites, including hangars, flight lines, and airbases.
• Guide and train customer maintenance personnel on correct repair procedures, upgrades, and inspections.
• Serve as the primary point of contact for customer inquiries and technical support needs.
• Communicate clearly and effectively with pilots, ground crews, and engineering staff to resolve operational issues.
• Relay field data and customer feedback to engineering and product development teams to drive product improvements.

Requirements

• Experience working on bomber aircraft.
• Experience with computer networking.
• Project Management, Avionics Repair Troubleshooting/Maintenance, or a related field.
• Experience with communication systems common to DoD operations including RF, networking, and software systems
• Field support experience with commercial, business, or military aircraft.
• Security Clearance eligible
• Proactive, self-directed, and customer-focused.
• Comfortable working in fast-paced, high-pressure environments.
• Willingness to travel extensively and work irregular hours when required.
• Passion for our mission to improve communication capabilities across all branches of defense.

Location: Barksdale Air Force Base, Bossier City, LA

Expected Hours/Schedule: Full Time: Monday-Friday 8am-6pm.

Benefits: Pay Depends on Experience. Health Insurance: Medical, Dental, and Vision Included. Opportunity for Growth and Development.