Print Solutions Representative

Print Solutions & Client Services Representative

Role: Print Solutions Representative

Type: Full-Time

Shift: Monday to Friday; 8:30 AM to 5:00 PM EST

Location: Hybrid (Virtual & Onsite at our Norcross / Atlanta, GA facility)

Reports To: Client Services Manager

Primary Objective of Position

The Print Solutions & Client Services Representative serves as the critical operational bridge between Fortune 500 clients and internal/external print operations. Responsible for end-to-end client service management alongside technical print production execution (~40% of the role), this individual oversees Print-on-Demand (POD) programs, artwork routing, variable data setup, and substrate testing. The ideal candidate brings a strong background in commercial print workflows, exceptional organizational skills, and high touch communication to support retail location launches, campaign execution, and day to day client requests.

Major Areas of Performance

1. Print Management & Technical Operations (~40% of Role)

Print-on-Demand (POD) Program Setup: Oversee new POD item setups, capturing complete job specifications (JobDoc) for integration across AW Connect and InkCloud platforms.

Artwork Management & Prepress Routing: Manage new artwork files from clients; upload and route art files and job documentation to Prepress for pre flighting, templating, and variable data creation (via internal servers or InkCloud).

System Integration & Item Setup: Coordinate with offshore and internal teams to load item specifications into Item Manager; secure prepress thumbnails and ensure accurate item setup.

Template & Artwork Verification: Conduct end-to-end testing of variable data templates and static artwork in production environments; collaborate directly with clients to clarify variable data rules and approve final template setups.

Substrate & Product Testing: Perform testing and physical verification for new or modified substrate products to guarantee production compatibility; troubleshoot artwork and template issues during production runs.

Technical Consultations: Recommend optimal paper substrates, finishing options, and manufacturing paths to achieve desired client outcomes while managing budget and production efficiency.

Proofing & Seasonal Pushes: Oversee seasonal client pushes, managing the distribution of physical proofs, inspecting final proofs for accuracy, and confirming proper version control before full production release.

Access & User Administration: Act as the administrative approver for new user access in production environments.

2. Client Service & Account Management (~60% of Role)

Client Liaison: Act as the primary point of contact for marketing print, grand openings, and location launch events.

Project Execution: Execute defined client tasks, ensuring service level agreements (SLAs), campaign objectives, and program specifications are fully realized.

Consultative Guidance: Serve as an extended partner to client teams, delivering expert recommendations on project execution, materials, and inventory planning.

Retail & Inventory Monitoring: Monitor SKU inventory levels and ordering trends for standard stocks to ensure successful, on-time grand openings and retail launches.

Cross-Functional Leadership: Provide regular direction to the Client Support Team and coordinate requests across internal departments (prepress, production, distribution).

Financial & Business Health: Perform monthly variance tracking, complete quality-check invoicing for accuracy, and partner with the Client Services Manager to identify revenue growth and mitigate client health risks.

Qualifications Required

Education & Experience: Bachelor's degree in Business or equivalent work experience, with 3+ years in client services, print production management, or prepress operations.

Print & Substrate Expertise: Strong practical understanding of print substrates, paper stocks, laminates, specialty finishes, and manufacturing workflows.

Digital Print Systems Knowledge: Familiarity with digital asset workflows, web to print/POD systems (e.g., InkCloud, AW Connect, or similar ERP/WMS platforms), variable data printing (VDP), and prepress file preparation.

Project & Detail Management: Outstanding organizational and calendar management skills with a track record of handling strict deadlines in high-touch retail or commercial print environments.

Relationship Building: Proven ability to build trusted relationships with clients, internal prepress/production teams, and offshore support staff.

Technical Aptitude: Proficient in MS Office Suite and comfortable troubleshooting artwork, variable templates, and order management software.

Travel & Onsite Requirements: Ability to be onsite at the Atlanta facility up to 25% as needed, with independent travel up to 5%.

Preferred Education

Bachelors or better in Business Administration.

Required Experience

3 years: client services, print production management, or prepress operations

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.