Houseperson

Job Title Duties and Responsibilities: The Responsibility to Our Guests: Create a crisp and clean welcome feeling for guests as they arrive and depart in our lobby and front driveway. Deliver guest request items within 5 minutes of receiving the request from the front desk. Keep the fitness center clean and stocked with towels and water. Keep the hallways clear of dirty linen and vacuumed. Driving the shuttle van as requested by guests (separate job description). Use the 5 & 10 rule when greeting our guests throughout the hotel with eye contact, a smile and a clear voice. The Responsibility to the Team: Live the mission by being a good will ambassador inside and outside of work. Promote teamwork and an enjoyable work environment. Complete your onboarding & training within 30 days which will include training on: Daily shift flow, including but not limited to your shift checklist Flow of the shift depending on AM or PM shifts Trash pulls from the floors Cart and closet stocking Clearing linen from the floors Lobby and breakfast area trash Vacuuming the lobby, floors and elevator landings Elevator and elevator track cleaning Pulling the trash and cleaning the pool deck Pulling the trash and cleaning the front driveway Special project & railroad cleaning assignments Emergency procedure training Room cleaning: checkouts & stayovers Laundry assistance as needed How to be effective when handling difficult guest issues as they arise Use the L.E.A.R.N. method for handling guest issues Hours of hotel services, room locations & amenities How to handle minor maintenance issues as they arise Chemical Training and Blood borne Pathogen Training Shuttle van policy Know the areas that you are responsible for: Lobby Breakfast area Fitness center Pool deck Driveway Hallways Heart of the house cleanliness Room delivery calls Clear communication between shifts and with fellow team members and team leaders is a necessity for our fellow team members to be set up for success. Guest service issues or requests Cleanliness Maintenance Special occasions Participate in daily preshift Keep a clean and organized work space Attend work on time as scheduled and adhere to attendance policy. The Responsibility to the Hotel and Yourself: Ensure the safety and security of our guest and team members at all times and report unsafe conditions and suspicious activity to hotel leadership. Always practice energy conservation. Report all lost and found inquiries to the Housekeeping Department. Follow proper key control procedures. Utilize Service Recovery/Defect Tracking processes. Use personal protective equipment when necessary (gloves, goggles, etc.) Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear. Must have finger, hand and upper body dexterity to push, pull and move levers, equipment and furniture throughout shift. Must be able to work with arms raised above head throughout a shift. Must be able to maneuver fully loaded room attendant cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day. Must be able to lift, carry or otherwise move up to 15 lbs. regularly. Be willing to assist the F&B department as needed Assist with setting up the breakfast area as needed, which includes the 24 hour coffee station. Assist with laundry as needed Wear uniform, including nametag at all times in accordance with the Standards of Appearance. Be able to work by yourself Adhere to the work rules set forth in the team member handbook. Perform other duties as assigned. Job Evaluations will be based on: Guest services impact & overall housekeeping scores Team unity, attitude & cooperation Quality of Work and delivering results Communication Attendance & dependability Judgment and problem solving skills Work planning & taking initiative The hotel work environment: The hotel business operates 24 / 7 / 265. There is no guaranteed shift or schedules. There may be times that you will need to move to different shifts or different work areas to accommodate our guests. This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice. This is the bare minimum list responsibilities and is not meant to be an all-inclusive list. There will be other reasonable responsibilities that you will be assigned to do as requested by your department leader.