Operations Manager

Operations ManagerCompany: Bears FitDirectly Reports To: General ManagerPosition OverviewThe Operations Manager (OM) ensures that the club delivers the best guest and member experience.Responsibilities include:Communicating and upholding company standards and leading by example for managing a clean, friendly, and well-maintained clubEnsuring that team members consistently execute the basics in punctuality, dress code, friendliness, and cleanlinessSupporting member retention by advocating for the best member experiences and operational processes in the clubHiring, training, and developing a strong team of Member Services, Recovery Lounge, and Fuel Zone professionals that delivers on company goals and reflects its valuesBeing responsible for the successful attainment of department targets (e.g. customer service, cleanliness, Fuel Zone (if applicable) and Recovery Lounge revenue, and member retention)Ensuring that the facility is well equipped and provides a clean and safe environment for both members and employeesKey ResponsibilitiesService ManagementEnsure that all club members are delivered a high member service experienceProactively engage club member base, regularly greet and interact with members, respond to member emails, and efficiently resolve shift report requestsResolve member concerns and complaints in a professional manner within club parametersMonitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experienceAssist General Manager (GM) in providing direction to third party janitorial serviceInstill a sense of common responsibility and teamwork across club functions to improve the member and team member experienceDrive club efforts in achieving revenue goals in Fuel Zone (if applicable)Drive club efforts in achieving revenue goals in Recovery LoungeWork with GM in implementation of promotions and merchandisingEnsure that team members have completed the appropriate HR trainingImplement operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performanceMediate club team member relation matters for all club operations team membersEnsure that systems procedures are accurately followed: proper POS procedure, desk set up, file organization, member check-in, telephone inquiry, guest registration, ups sheet, cash handling, member ID cards, etc.Make daily banking depositsOrder and maintain all suppliesSupervise point-of-sales (POS) operationsMaintain a fully engaged and high performing member service team that aligns with company values and goalsHire (with GM approval) qualified Member Services, Recovery Lounge and Fuel Zone staffManage Member Services, Recovery Lounge and Fuel Zone staff schedule within budgeted hours submitted to and approved by GMConduct monthly meetings with direct reports to review performance and offer direction, motivation, and guidance toward achieving individual and company goalsCoach staff under the guidance of the GM and consult with the corporate office for additional direction when necessaryPerform other duties as required. Employee responsibilities are subject to change at any timeWork ScheduleThis is a full-time management position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours should include prime time and should allow you to interact with staff and members throughout the day. Special events, promotions, and other demands will require some early mornings, late nights, and weekends.BenefitsPaid Time OffMedical, vision and dental insuranceComplimentary club membershipIn club discountsWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Compensation: $15.00 - $18.00 per hour