Recreation Center Front Desk Clerk

Job Title

Under general supervision provide general customer service duties, provide diversified administrative support and performs other related duties as assigned.

Essential Job Functions and Responsibilities:

(Essential functions are those functions that the individual who holds the position must be able to perform unaided or with the assistance of reasonable accommodation)

• Serve as a representative of the City of Mesquite, demonstrating a positive attitude and progressive actions through the display of professionalism, courtesy, and appropriate tact and discretion in all interactions with other employees and with the public.
• Greet the public and check patrons for current recreation center passes and/or collect fees.
• Answer telephone, take messages for staff, and disseminate information to the public regarding programs and policies.
• Perform various clerical and correspondence work as assigned.
• Maintain accurate program and financial records.
• Assist in program registration, recreation center passes applications and facility use requests.
• Handle financial transactions, reconcile daily receipts, and prepare deposits.
• Supervise patrons for safe conduct and use of the facility.
• Assist in the supervision of recreation programs, recreation attendants, and volunteers.
• Perform light custodial duties including vacuuming, cleaning windows, sweeping, etc.
• Prepare correspondence and associated informational materials for the Athletics & Leisure Services Department.
• Maintain calendar reflecting city facilities use and events.
• Assist in the coordination and supervision of various activities and programs run through the Department including, but not limited to, scheduling games, events, coaching, refereeing, scorekeeping, ticket taking, event setup and clean up.
• Dependable and meet acceptable attendance requirements at all times.
• Follow all applicable safety rules and regulations.

Other Job Functions:

• Perform other related duties as assigned.

Qualifications:

KNOWLEDGE OF:

• Modern office procedures, methods, and computer equipment, computer programs, applications and uses.
• Good public relation skills.
• Must be able to follow oral and written instructions and work cooperatively with others.
• Be neat, orderly, and honest.
• Spelling, grammar, and punctuation, business letter writing and basic report preparation techniques.

ABILITY TO:

• Work a flexible work week which shall include most evenings, weekends, and/or some holidays.
• Interpret and apply administrative and department policies and procedures.
• Establish and maintain effective working relationships and customer service levels throughout the course of a typical workday.
• Type accurately and at a speed necessary for successful job performance.
• Follow oral and written instructions.
• Communicate effectively, both orally and in writing.
• Organize oneself and others, be neat and honest.

Experience, Education, and Training: Any equivalent combination of training, education, and experience which provides the individual with the required knowledge, skills, and abilities to perform the job. A typical way to obtain the required knowledge and abilities would be:

Education: High school diploma or G.E.D.

Experience: Previous experience working as a receptionist and/or with recreation programs.

Training: Current standard First Aid and CPR Certification, or the ability to possess within six (6) months from date of hire.

License or Certificate: Must possess at the time of employment and continuously throughout employment a valid Nevada or "border state" driver's license, as defined by NRS 483.

Employee Code of Conduct:

• All employees shall report to work on time and be diligent in the performance of their assignments. No call, no shows for assigned shifts are unacceptable and are cause for disciplinary action and possible termination.
• All employees shall maintain a high level of personal conduct, both on and off the job.
• All employees shall exercise the utmost care in the use of City property.
• All employees shall render courteous treatment to the public.
• All employees shall refrain from having friends and family members visit while on duty.
• All employees will use good grooming standards. They will arrive to work in a clean, neat appearance and in uniform.

Competencies:

Active listening Effective performers offer their full attention when others speak. They listen actively, giving verbal and nonverbal cues of their interest. When the speaker has finished, they paraphrase what was said to ensure understanding.

Attention to Communication: The ability to ensure that information is passed on to others who should be kept informed.

Analytical Thinking: The ability to tackle a problem by using a logical, systematic, sequential approach.

Creativity Effective performers generate original ideas, encourage new ways of thinking, explore options, and develop innovative solutions. They challenge pre-existing conceptions and offer alternatives. They find new ways to look at old problems. They encourage others to challenge old assumptions and try innovative improvements.

Commitment Committed to exceeding standard expectation in carrying out one's job function; Expresses a desire to make a meaningful difference.

Diagnostic Information Gathering : The ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information, when others are reluctant to disclose it

High Standards Effective performers establish and model standards that guarantee exceptional quality and necessary attention to detail. They continually seek to improve processes and products, and hold staff accountable for quality. They find best practices, share them, and then improve upon them.

Providing Support Provides the tools and creates a supportive environment that allows others to successfully complete their work.

Organizing and Planning Effective performers have strong organizing and planning skills that allow them to be highly productive and efficient. They manage their time wisely and effectively prioritize multiple competing tasks. They plan, organize, and actively manage meetings for maximum productivity.

Integrity & Trust Complies with rules, regulations and policies. Treats people with respect, maintain confidentiality and inspires the trust of others.

Working Conditions:

Work is performed under the following conditions: Physical Requirements: Work is performed in an office setting. This role is subject to high levels of public contact and frequent interruptions. Duties require sufficient mobility to use standard office equipment; sustained posture in a seated position, standing and/or walking for prolonged periods of time. Frequent bending, twisting, reaching, stooping, and climbing. Vision to read and hearing and speech to communicate in person and/or over the telephone. Flexibility of work hour; must be available to attend evening and weekend meetings and programs and to respond to emergency situations. Must be able to carry/lift/push or pull loads of up to 25 lbs. The position is considered safety sensitive and is subject to drug testing. The city of Mesquite is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals. The City of Mesquite encourages both incumbents and individuals who have been offered employment to discuss potential accommodations with the employer.