Teller Supervisor

Teller Supervisor

Join Us in Making an Impact

At OneAZ Credit Union, our success is measured only by yours. We're here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it!

Who You Are

You're impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let's build something great together.

What You'll Do

This position will be located at our Prescott Willow Creek Branch: 1335 Gail Gardner Way, Prescott, AZ 86305

Summary

Supervises and coordinates activities of tellers engaged in receiving and paying out money and keeping records of transactions in the credit union by performing the following duties.

Essential Functions

• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsible for interviewing, hiring, and training associates; planning, assigning, and directing work; managing performance; rewarding and coaching associates; addressing complaints and resolving problems.
• The Teller Supervisor is responsible for the daily supervision and operational efficiency of the teller line, ensuring excellent member service and adherence to credit union policies and procedures. This role involves overseeing a team of tellers, providing training, support, and guidance to ensure accurate and efficient transaction processing while maintaining a secure and compliant branch environment.
• Supervision and Leadership
  • Supervise a team of tellers, providing direction and support to ensure the efficient functioning of the teller line.
  • Conduct daily performance monitoring, provide coaching, and deliver feedback to tellers to enhance service quality and operational accuracy.
  • Coordinate with the Branch Manager for teller staffing needs, including scheduling and arranging coverage during peak periods.
• Operational Efficiency
  • Assign duties and work schedules to tellers to ensure optimal service delivery and efficient department operation.
  • Oversee teller transactions to ensure accuracy and compliance with all regulations and credit union policies.
  • Consolidate and balance daily teller transactions, ensuring all financial activities are accurately recorded and reconciled.
• Training and Development
  • Train tellers in providing exceptional member service and adhering to credit union procedures and regulatory requirements.
  • Implement and enforce standardized procedures to improve teller line efficiency and service quality.
  • Foster a positive work environment by maintaining open communication, resolving teller-related grievances, and promoting teamwork.
• Member Service
  • Address and resolve member inquiries and complaints promptly, ensuring a high level of member satisfaction.
  • Act as a working teller during peak hours to support member service and maintain efficient branch operations.
  • Promote and cross-sell credit union products and services to members, assisting tellers in identifying sales opportunities.
• Compliance and Security
  • Ensure all teller operations comply with credit union policies, procedures, and regulatory requirements.
  • Monitor and enforce branch security procedures, including controlling access to the vault and ensuring the secure handling of cash and negotiable instruments.
  • Prepare and review daily reports related to teller operations, ensuring accuracy and completeness.
• Support to Branch Operations
  • Assist the Branch Manager with operational tasks related to teller activities, including reporting, cash management, and ensuring adequate supplies of money and negotiable instruments.
  • Support the implementation of branch-level initiatives and procedures as directed by the Branch Manager.
  • Collaborate with the Assistant Branch Manager and Branch Manager to ensure overall branch operational efficiency and member satisfaction.

What You Bring

• High School Diploma or General Educational Development (GED) required.
• 3 to 5 years of similar or related experience, including prior Teller Supervisor experience in a branch of similar asset size.
• Excellent verbal and written communication, organizational, interpersonal, and time management skills.
• Strong leadership, critical-thinking, and problem-solving skills.

Compensation & Benefits

• Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time
• Low-cost Medical, Dental & Vision plans
• Paid childcare assistance
• Award-winning 401K
• Gym fee reimbursement
• Tuition Reimbursement
• Student loan repayment
• ... and much more. Explore all the details in our comprehensive Benefits Booklet
• Target hiring range $21.12/hr - $26.40/hr (Depending on experience and prior to any incentives this position is eligible for)

Why Join OneAZ?

At OneAZ, we're not just a credit union; we're a financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bank for new pioneers.

We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you'll be part of a team committed to exceeding expectations and redefining what's possible.

Additional Notes:

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights. Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. Any individual who meets the definition of a mortgage loan originator (MLO) and is employed by a federal agency-regulated institution will need to be registered on the Nationwide Mortgage Licensing System (NMLS). Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC). This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.