Night Auditor

Job Description

Job Description

The Night Auditor is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our property’s vision, mission, and core values.

Compensation:

$16 hourly

Responsibilities:

• Handle reservations via phone, email, or in person, including individual and group bookings.
• Welcome and assist guests with check-ins, check-outs, and room assignments, ensuring a positive first impression.
• Resolve guest concerns by collaborating with appropriate departments to ensure satisfaction.
• Prepare and distribute nightly reports, ensuring accurate financial and operational records.
• Process payments, generate invoices, and reconcile transactions at the end of each shift.

Qualifications:

• Proven customer service experience with a strong guest-focused mentality
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Experience in hospitality is preferred but not required—we welcome applicants at all experience levels.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint

About Company

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.