Warranty Claims Specialist

Warranty Claims Processor

This position exists to process warranty claims and to maintain warranty records to promote timely, accurate and cost efficient processing of warranty claims. Essential Functions:

• Research, review, code and process all types of warranty claims assuring that all required documentation and information has been received; approves or denies claims.
• Research and resolve pending issues on claims.
• Makes vendor chargeback decisions during claim processing.
• Communicates with dealers regarding claims issues.

Additional Functions:

• Convert claims from Canadian dollars to US currency using current exchange rate.
• Assists in training dealers on policies, processes and website usage.
• Runs bi-weekly batch process & checks ready-to-pay claims for duplicates, verifies claim amounts, proper pay-to dealers; and pulls ready-to-pay and denied claims.

Experience / Knowledge:

• Customer facing experience is desired.
• Prior call center experience is helpful.
• Requires knowledge of Jayco products, processes.
• Willingness to learn, grow and adapt to an ever-changing product environment.
• Must be proficient in Microsoft Office software.

Necessary Skills / Abilities:

• Ability to communicate with dealers in a professional manner to gather facts and resolve disputes.
• Ability to respond to inquiries on a wide variety of issues using SOPs in a high volume environment.
• Detail orientation with demonstrated organizational skills is required.
• Demonstrates desire and ability to assess problem situations and respond appropriately.
• Possess a strong work ethic, including arriving on time & working scheduled shifts.

Work Requirements:

• This position may require sitting, standing, working in front of a computer monitor in an office setting approximately 95% of the day.
• Regularly required to sit, stand, walk, and stoop, kneel, or crouch; use hands to fingers, handle or feel objects, tools, or controls; and reach with hands and arms. Must be able to lift and move up to 10 pounds.
• This position is a full-time position, which may require some flexibility in hours & days worked (including Saturdays, as needed).
• Regular attendance is required.
• Management reserves the right to assign or reassign duties and responsibilities to this job at any time.

Jayco offers a generous benefits package including:

• Medical Insurance plan options, HSAs, and FSAs
• Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)
• Dental Insurance
• Vision insurance
• Disability and Life Insurance
• 401k plan with an annual discretionary match
• Wellness Benefits
• On-site Fitness Center access (IN only)
• Health Clinic for employee use (IN only)
• Employee Assistance Program (EAP) Benefits