IT Application Support Analyst

Join Starr a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate make impactful decisions and build lasting client relationships worldwide. At Starr youll work in an entrepreneurial culture alongside accessible leaders leveraging our financial strength and vast industry experience to deliver solutions for our clients no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Position Summary

• Serve as the front-line support contact for Aviation end users and manage RemedyForce tickets through resolution.
• Provide triage coordination and timely communication across users support team and stakeholders.
• Use SQL to troubleshoot application issues validate data and support accurate resolution.

Essential Functions / Responsibilities

• Own ticket intake; monitor queues and categorize incidents and requests.
• Perform first-level troubleshooting and coordinate escalation to an appropriate technical team.
• Maintain clear user communications status updates expectations and resolution confirmation.
• Write SQL queries for issue investigation data validation and operational reporting.
• Create and maintain knowledge articles SOPs and repeatable support documentation.
• Identify trends and improvement opportunities; provide basic service metrics reporting.
• Support change/release communications and post-release monitoring as applicable.

Required Qualifications

• Ability to work onsite in Buckhead Atlanta.
• Required SQL proficiency: SELECT WHERE JOIN GROUP BY and aggregate functions.
• Experience with an ITSM tool; RemedyForce is preferred.
• Understanding of incident/request management fundamentals and structured troubleshooting.
• Strong customer service written/verbal communication organization and multitasking skills.

Preferred Qualifications

• Advanced RemedyForce experience and knowledge of relational database concepts.
• Experience with reporting tools such as Excel and Azure DevOps
• Familiarity with aviation operations or the aviation business domain.

Work Environment

• Onsite office setting with frequent interaction with Aviation end users and support partners.

Starr is an equal opportunity employer which means well consider all suitably qualified applicants regardless of gender identity or expression ethnic origin nationality religion or beliefs age sexual orientation disability status or any other protected characteristic. We recruit and develop our people based on merit and were committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

Required Experience:

IC