Recruiting Manager

Manage day-to-day intake, triage, prioritization, and escalation for Recruiting Systems requests Monitor scheduled jobs, integrations, and recurring deliverables and manage incidents through resolution Coordinate with IT and vendor partners to resolve system issues and help prevent recurrence Monitor recruiting data quality and process adoption, including consistent use of stages, dispositions, and required fields Maintain runbooks, SLAs, support documentation, and recruiting systems processes Support Workday Recruiting business processes, configuration, security, and reporting in partnership with technical teams Coordinate requirements, UAT, testing, and releases for system changes and monitor adoption following rollout Partner with Talent Acquisition leaders to identify process friction, prioritize improvements, and drive adoption through communications, training, and job aids Manage and coach a team of 2–3 direct reports, including workload, priorities, performance, and development Ensure appropriate privacy, security, access controls, and compliance across recruiting data and systems Day-to-Day Responsibilities Field and triage incoming requests, determining the appropriate owner and priority Check scheduled jobs and integrations for failures and troubleshoot or escalation issues as needed Log, track, and manage incidents through resolution with IT and vendor partners Review recruiting data for gaps, inconsistencies, and missed required fields Respond to stakeholder questions regarding recruiting processes, data, system functionality, and access Maintain runbooks, SLAs, and support documentation Identify recurring process issues and coordinate practical solutions, including communications, training, and job aids Support testing and rollout of system changes and monitor adoption and usage following implementation Manage direct report workload, priorities, blockers, and performance Escalate recurring issues and trends to leadership with recommended solutions Preferred Experience and Attributes 5+ years of experience supporting Recruiting Systems, including ATS, CRM, or HRIS environments, with significant day-to-day production support responsibility Workday Recruiting experience preferred, including business process understanding and experience supporting configuration, security, and reporting Experience managing reliable recruiting systems operations, including scheduled processes, integrations, recurring deliverables, monitoring, and incident response Experience partnering with IT and vendors to troubleshoot issues, manage resolution, and reduce recurrence Experience supporting UAT, system releases, and change management Demonstrated ability to improve process adoption through stakeholder communication, training, job aids, and reinforcement Prior experience managing a small team of 2–3 direct reports Strong documentation, organizational, and stakeholder communication skills Data governance mindset with experience supporting data quality, consistent definitions, appropriate access controls, and audit readiness Ability to manage competing priorities and sensitive recruiting data with discretion #J-18808-Ljbffr