Workers Compensation Scheduler - San Marco

Workers Compensation Scheduler

Jacksonville Orthopaedic Institute is looking to hire a Workers Compensation Scheduler to join our team at the San Marco office.

The position is full-time with benefits including medical, dental, vision, life and disability insurance, and 401K retirement plan.

Location: 1325 San Marco Blvd. Jacksonville, FL 32207 - On site position

Schedule: Monday- Friday

The Workers Compensation Scheduler is responsible for coordinating and scheduling of San Marco Division work comp appointment and attorney IME's in an efficient and timely manner.

Essential Functions

• Schedule appointments using GE Centricity and follow proper physician protocols to determine whom to schedule with.
• Will collect all information from the adjuster/case manager by completing an intake form
• Check voicemail and email daily and respond to all message within 24 hours
• Responsible for scanning required forms daily.
• Responsible for clarification of all prepayments, records and signed agreements are received at least 72 hours prior to appointments.
• Answer calls promptly, in a polite and professional manner.
• Obtain and enter accurate patient demographic information and insurance information.
• Make calls to reschedule appointments when necessary.
• Communicate necessary messages to staff.
• Maintain the strictest patient confidentiality and adhere to all HIPAA guidelines.
• Adhere to Company policies, procedures and processes.
• Perform related work as required.
• Perform other duties as assigned.

Position Requirements

• Workers Compensation knowledge preferred.
• Prior scheduling experience.
• Prior customer service experience in a healthcare setting.
• Ability to consistently deliver excellent customer service with a patient-care focus.
• Excellent communications skills, both verbally and in writing.
• Ability to communicate effectively over the phone.
• Ability to work efficiently and multi-task in a fast-paced environment.
• Ability to handle sensitive and confidential information.
• High school diploma or equivalent.

Physical Demands

Requires sitting for long periods of time. Sitting 90%, Standing 5%, Walking 5%. Requires manual dexterity sufficient to operate a keyboard, mouse and multiple telephone lines. It is necessary to view computer screen for long periods of time.