Customer Service Manager

Applications closing on 24 July 2026, 11:59 PM Job Type Contract (Short Term) Full‑Time | Fixed Term (3 Months) | ASAP Start Location: Kaniva & Edenhope Classification: Band 8 Direct reports: Customer Service Team Members West Wimmera Shire Council is seeking an experienced Customer Service Manager to provide short‑term leadership and operational oversight across our frontline service functions. This role is critical in ensuring continuity of high‑quality, customer‑centred service delivery during a period of transition. Based across Kaniva and Edenhope, the Customer Service Manager will lead a multi‑skilled team, strengthen service standards, and drive continuous improvement initiatives that enhance the community’s experience with Council. What you’ll be doing Leading and managing frontline customer service functions Providing structured leadership, coaching and performance management Driving service improvements, innovation and operational efficiency Supporting internal stakeholders to streamline processes Contributing to strategic priorities as required About you You’re an experienced customer service leader with strong people skills, a steady hand, and the ability to quickly build trust and lift performance. You bring a continuous improvement mindset, excellent communication skills, and confidence managing complex, multi‑channel service environments. What you’ll bring Proven leadership experience Strong capability in performance management and team development Experience improving service processes, systems or digital channels Excellent stakeholder engagement and problem‑solving skills Relevant tertiary qualifications (highly regarded) This short‑term role offers the chance to make a meaningful impact, support a committed team, and strengthen Council’s customer experience during a key transition period. Interviews may commence as applications are received. Early applications are encouraged as the role may close once filled. #J-18808-Ljbffr West Wimmera Shire Council