Referral Specialist

Referral Specialist (On-Site)

Location: Tampa, Florida

Organization: Tampa Family Health Centers (TFHC)

About Tampa Family Health Centers

At Tampa Family Health Centers, healthcare is more than a service, it is our mission. As a Federally Qualified Health Center (FQHC), we provide quality, compassionate, and accessible care to communities across Hillsborough County.

Our team is driven by innovation, collaboration, and a commitment to positive change. We are proud to be recognized as a leader in empathy-driven, patient-centered care.

Joining TFHC means becoming part of a mission-driven organization where you will receive the support, training, and recognition needed to grow while making a meaningful impact in the community.

Position Summary

Tampa Family Health Centers is seeking a Referral Specialist to support the coordination, scheduling, and follow-up of patient referrals generated by primary care providers.

This role ensures timely processing of referrals, maintains accurate documentation, and partners with clinical and administrative teams to support continuity of care and patient access to specialty services.

Essential Responsibilities

• Process and schedule patient referrals in a timely manner based on urgency
• Track and follow up on referrals to ensure completion and compliance
• Maintain accurate referral logs and documentation in the EHR
• Collaborate with providers, case managers, and external partners on referral coordination
• Verify patient eligibility and assist with referral-related documentation
• Communicate referral status updates to providers and care teams
• Support patients with referral education and next steps
• Assist with urgent referrals and department calls as needed

Qualifications

• High school diploma or equivalent required
• Minimum 1 year of referral, patient access, or healthcare administrative experience
• Previous medical front desk or insurance verification experience preferred

Skills & Abilities

• Strong communication and customer service skills
• High attention to detail and organization
• Ability to multitask in a fast-paced environment
• Proficiency with EHR systems and Microsoft Office preferred
• Ability to prioritize workload and meet deadlines

Work Environment

• On-site with hybrid flexibility based on department needs
• Fast-paced clinical and administrative environment
• Frequent interaction with patients, providers, and care teams

Benefits & Rewards Tampa Family Health Centers offers a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and long-term career goals. Generous Paid Time Off (PTO) plus personal day 7 paid company holidays Affordable medical insurance with multiple plan options $0 copay for eligible employee medical visits and diagnostic testing at TFHC locations when enrolled in a TFHC medical plan Discounted pharmacy services through TFHC pharmacies when enrolled in a TFHC medical plan Dental insurance with $0 employee-only premium Low-cost vision insurance Employer-paid Basic Life and AD&D insurance Employer-paid Long-Term Disability insurance after eligibility requirements are met Voluntary Short-Term Disability coverage Optional additional Life and AD&D coverage for employees and eligible family members Optional Accident, Critical Illness, and Hospital Indemnity insurance 401(k) retirement plan with employer contribution after eligibility requirements are met Employee Assistance Program (EAP) with confidential counseling and work/life support for areas such as childcare, elder care, financial concerns, legal questions, and other everyday needs Student loan refinancing and financial wellness resources Pet insurance Access to benefits support for questions regarding coverage, claims, providers, and plan options

Why Join TFHC?

Join a collaborative, mission-driven team dedicated to removing barriers to care and ensuring patients receive timely access to specialty services.

Join Us

If you are passionate about patient care coordination and helping individuals navigate the healthcare system, we encourage you to apply and join Tampa Family Health Centers.

Please note that the employees initial training schedule may differ from the regular schedule of the position. All new hires, including part-time employees, must be available for up to 40 hours of in-person, on-site training during their first week. Additional mandatory training may continue for approximately two to three weeks, depending on the position and training requirements. Training may take place at a TFHC location other than the employees assigned work location.