Hostess

Host/Hostess

The Host/Hostess is responsible for the first impression when members and guests walk into our dining facilities and has the distinct ability to have a direct impact on the experience of our members and guests. The Host/Hostess will assist members with their reservations, taking them to their assigned tables, and assisting the Food and Beverage staff as needed. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

Key Responsibilities

• Welcome members and guests at the door with a smile and warm greeting, using guest name whenever possible.
• Maintain eye contact and correct posture.
• Manage reservations and walk-ins in an organized fashion.
• Schedule reservations over the phone, email, or in person requests.
• Ensure all members and guests with reservations have their required table before arrival.
• Lead guest to appropriate table according to number of guests.
• Thank guests and members for their patronage and invite them to return.
• Assist in seeing all club policy, procedures, and standards are being met by all staff.
• Any other duties as assigned.

Qualifications

• High school diploma or equivalent.
• At least six (6) months of experience in a fine-dining or high-volume environment at a high-end restaurant, resort, or private club.
• Knowledge of HACCP & local food safety standards; possesses or can obtain State Food Safety Certificate.
• Knowledgeable of food and beverage operations.
• Extraordinary attention to detail, quality and service.

Additional Requirements

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Benefits

• Competitive Pay
• Medical, Dental, and Vision Benefits
• 401k Contribution
• Paid Time Off and Paid Holidays
• Employee Meals, Referral Incentives, and Recognition Programs
• Professional development and upward mobility opportunities
• Work-Family Culture

The Company's good faith estimate of the hourly rate it expects to pay for this role is $24-$27 and is based on applicable and specialized experience and location.

Nestled in California's desert paradise, The Madison Club is La Quinta's most exclusive, private residential community offering the finest golf and club facilities in an intimate and sophisticated setting. It is a place of effortless grace and charm with the ambiance of quiet sophistication, intimacy, and understated luxury. Offering a limited number of homes and memberships, The Madison Club is the modern interpretation of California's classic old-line country clubs, offering five-star dining and member events, wellness and fitness amenities, and Discovery's signature Outdoor Pursuits program. At The Madison Club, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences.

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world.