Software Support Specialist

Investigate, track, find solutions for, and resolve technical support issues and questions Test solutions before deploying them to production Understand program code and error logs Log software bugs in collaboration with clients, team members, vendors, and third parties around the world Install and configure Vista Group software remotely and onsite for troubleshooting, issue resolution, and onboarding Collaborate across regions and departments on diverse tasks, initiatives, ad hoc work, temporary assignments, and structured rotation programs Learn about MS SQL Server relational databases and use T-SQL queries to investigate and solve problems Become knowledgeable about Vista Group software and the cinema industry Upskill and train clients, team members, vendors, and third parties through documentation and training sessions Build strong relationships with clients and team members Provide urgent after-hours support on a bi-monthly rotation Perform other responsibilities as assigned Requirements Great attitude, pride in your work, and commitment to creating excellent outcomes for our customers Enjoy managing own priorities and work well with different people and styles in a fast-paced environment Strong analytical/critical thinking skills and problem-solving abilities Friendly, positive personality and excellent interpersonal skills Creativity in using technology to find and measure meaningful results Professional work experience in technical troubleshooting or a scholastic equivalent Knowledge or interest in the cinema industry Knowledge in MSSQL Server and T‑SQL and base level understanding of relational databases Working knowledge of Windows OS, hardware, and networking Bachelor’s degree Experience working with theatre or restaurant POS systems Core Competencies Demonstrates expertise in technical troubleshooting, particularly with MS SQL Server and T‑SQL, while effectively collaborating with clients and team members to resolve issues. Possesses strong analytical skills and a commitment to delivering excellent customer outcomes in the cinema industry. Highest-signal resume keywords Technical Troubleshooting MS SQL Server T‑SQL Queries Relational Databases Interpersonal Skills ATS Optimization Keywords Hard Skills Technical Support Problem‑Solving Software Bug Logging Windows OS Networking POS Systems Analytical Skills Error Log AnalysisSoftware Installation Configuration Soft Skills Positive Attitude Interpersonal Skills Creativity Adaptability Team Collaboration Certifications & Qualifications Bachelor’s Degree Industry Keywords Cinema Industry Technical Support Theatre Systems Restaurant POS Systems Tools & Technologies Vista Group Software MS SQL Server T‑SQL Windows OS #J-18808-Ljbffr