MONITOR

About Us:

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75 years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy)

Culture:

We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

About the position:

As a Monitor you will have an opportunity to demonstrate your skills as a detailed oriented multitasker, ensuring the smooth operation of our parking facilities. You will assist with day to day tasks and overlook a team of cashiers and assist with their needs. You will also handle guest complaints and provide great customer service.


Accountability

• Reviewing and processing license plate images captured by a License Plate Recognition/Inventory system.
• Responding to entry and exit alarms.
• Maintaining close communications with management or other company personnel, using phone or two-way radios.
• Responding to customer requests, questions and complaints.
• Opening and closing entry and exit lanes as assigned.
• Assisting cashiers with customer fees when conventional processing fails.

Profitability

• Accountable for meeting or exceeding established performance targets.
• Order and maintain a supply of necessary materials and equipment.

Exceptional Service

• An outgoing and enthusiastic personality with a willingness to do whatever it takes to earn a “Thank You.”
• Train and motivate staff to deliver excellent customer service, including assisting with parking, handling customer issues, and maintaining a clean and safe facility.
• Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively.

Communication

• Regularly update upper management on operational challenges.
• Foster clear and open communication within the team and with other departments.
• Provide training to workers on safety regulations, equipment usage, and job duties.

Family

• Promote teamwork, inclusion, and respect among all staff.

About YOU:

You'll have the opportunity to use your organizational and communication skills to ensure your team consistently meets goals and provides excellent service to visitors.

Your Qualifications:

• High school diploma or GED.
• 1 year of supervisory experience.
• Excellent communication and interpersonal abilities.
• Physical ability to lift heavy items (50 lbs).

What We Can Offer You for All Your Hard Work ( based on eligibility requirements )

• Medical, Dental, Vision, & Life Insurance Coverage
• Flexible Spending Accounts
• 401k
• Vacation/Sick
• Holiday Pay
• Discount Programs

ACE Parking is an Affirmative Action Federal Contractor and Equal Opportunity Employer that encourages applicants who are Protected Veterans of the U.S. Armed Forces, Individuals with Disabilities, Women, and Minorities to apply (EEO/M/F/V/D)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.