Associate (Immediate Start)

At T‑Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. Job Overview This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty. Job Responsibilities Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs. Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement. Complete required training to build knowledge of retail processes, systems, and wireless technology innovations. Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives. Also responsible for other duties/projects as assigned by business management as needed. Education and Work Experience High School Diploma/GED (Required). 6 months of customer service and/or sales experience, Retail environment. (Preferred). Knowledge, Skills and Abilities Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required) Competitive drive and proven ability to succeed in a fast‑paced sales environment. (Required) Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required) Effective at balancing customer needs and performance goals. (Required) Other Requirements At least 18 years of age. Legally authorized to work in the United States. Travel: No. DOT Regulated: No. Safety Sensitive Position: No. Compensation Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20 per hour inclusive of base pay and incentives. Every employee is eligible for an Annual Stock Grant. Benefits Medical, dental, and vision insurance. Flexible spending account. 401(k) plan. Employee stock grants and employee stock purchase plan. Paid time off and up to 12 paid holidays (approx. 4 weeks for new full‑time employees, 2.5 weeks for new part‑time employees annually). Paid parental and family leave. Family building benefits. Back‑up care and enhanced family support. Childcare subsidy. Tuition assistance and college coaching. Short‑term and long‑term disability coverage. Voluntary accident, life, disability, and long‑term care insurance. Mobile service & home internet discounts. Pet insurance. Access to commuter and transit programs. Location Based in Bellevue, Washington. T‑Mobile provides services through its subsidiaries and operates its flagship brands, T‑Mobile, Metro by T‑Mobile and Sprint. Equal Opportunity Statement T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. T‑Mobile USA, Inc. maintains a drug‑free workplace. The unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in T‑Mobile’s workplace and employee conduct in violation of this prohibition is subject to employer discipline, including termination. We are committed to maintaining your trust by respecting and protecting your privacy. For more information about how T‑Mobile processes the personal data of job applicants, please visit Applicant Privacy Notice. #J-18808-Ljbffr T-Mobile