Hospital Liaison II

Hospital Liaison II

Elevate Patient Financial Solutions has an exciting career opportunity available as a Hospital Liaison II. The full time schedule for this role will be Monday-Friday; 8:00AM-5:00PM. This position will be responsible for a territory covering Jacksonville FL and Waycross Ga.

Job Summary: The Hospital Liaison develops provider and provider office relationships on behalf of ElevatePFS hospital clients' to enhance and grow health system services. This position requires strong interpersonal skills and a methodical and tactical approach to territory management, independent initiative, and issue resolution.

Essential Duties and Responsibilities:

• Manages territory leading relationship development and new business generation.
• Identifies and builds relationships with referring physicians, schedulers, and office staff in the primary, secondary, and tertiary service areas, and surrounding communities.
• Designs and follows a disciplined call route. Makes routine cold calls on new physician offices.
• Serves as a liaison between the hospital and physician offices to uncover customer needs, concerns, and appreciation. Works with hospital physician liaison(s) to coordinate field activity, market feedback, and follow up tasks.
• Manages territory strategically to increase the number of referrals to the facility and drive imaging and other OP volumes. Center call activity and emphasis on physicians or physician groups with significant referral potential.
• Routinely monitors and gains information on competition in the outpatient marketplace. Benchmarks services against competition.
• Leads multiple marketing initiatives by developing and implementing marketing strategies and promotional activities including, but not limited to creating promotional materials, planning educational and speaker programs, scheduling lunches and out-of-office time with physicians and office staff, etc.
• Collaborates with the hospital's Marketing team to plan and execute marketing efforts, focusing on referring physicians in the hospital's target market.
• Identifies and researches potential areas of growth.
• Solicits feedback from referring physicians to understand strengths and weaknesses of services from customers' standpoint.
• Identifies areas for improvement and execute plans to resolve problems.
• Works across departments and with various department personnel to complete tasks and resolve issues.
• Routinely meets with management, radiology director, other service line Directors, marketing, and radiologists to provide feedback received from customers and market information.
• Reports on activity level and outcomes of activities and initiatives on a regular basis focusing on volume growth and problem resolution.
• Responsible for supporting C-Suite relationships within the client engagement and providing report-outs on key initiatives and activities.
• Researches and stays abreast of news and technological advancements in the field of medical imaging and other designated service lines.
• Understands and agrees to role-specific information security access and responsibilities.
• Ensures safety and confidentiality of data and systems by adhering to the organizations information security policies.
• Reads, understands, and agrees to security policies and complete all annual security and compliance training.
• Other duties as assigned.

Qualifications and Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.

• Bachelor's Degree
• 3 years sales experience required, preferably in healthcare or medical device
• Highly effective organizational and administrative skills
• Strong communication skills, both written and verbal
• Proven ability to work efficiently in a fast-paced environment while managing competing priorities
• Possess existing relationships with physicians/medical offices in the immediate territory preferred
• Highly motivated and self-directed with the ability to work independently and collaboratively to effectively solve problems and drive results
• Strong analytical skills with the ability to think strategically and continually improve processes
• Remote and Hybrid positions require internet connectivity that meet the Company's upload and download criteria

Benefits: ElevatePFS believes in making a positive impact not only within our industry but also with our employees the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles