Customer Service Supervisor

Job Description

Job Description

About American State Bank

For over 50 years, we have been committed to providing our customers with high-quality products and exceptional customer service. Our goal is to make sure our customers have adequate tools to successfully manage their financial health. We are family owned and family oriented. You have a life outside of work, so we encourage flexibility to make sure you have a healthy work-life balance. We employ a large group of individuals who are living examples of our professional, yet fun culture. We are invested our communities and take great pride in the different ways we can volunteer and show our support.

The Opportunity

As a Customer Service Supervisor, you’ll play a key role in overseeing daily teller operations while supporting an exceptional customer experience. You will lead and coach frontline staff, ensure accuracy in transactions and reporting, and maintain efficient branch operations. Your leadership, attention to detail, and willingness to step in where needed will help drive both team success and operational excellence.

Count On To:

• Lead and support teller staff through training, coaching, scheduling, and regular team communication
• Oversee daily teller and branch operations, ensuring accuracy in transactions, account maintenance, and customer service activities
• Review and balance operational reports, including NSF activity, teller totals, ATM totals, and cash reconciliations
• Support frontline service by assisting customers and working on the teller line
• Manage branch cash operations, including ordering, balancing, and verifying cash and check totals
• Ensure compliance with policies and procedures by reviewing documentation, supporting audits, and monitoring risk-related activities
• Coordinate operational processes such as payroll submission, reporting, account services, and administrative documentation
• Manage branch supplies, equipment, and vendor relationships to support day-to-day operations
• Support customer programs and community initiatives, including Kids Club and school banking activities
• Oversee overall branch operations to ensure efficiency, accuracy, and a positive customer experience

Knowledge and Skills:

Education:
High school diploma required; associate degree or relevant banking experience preferred

Technical:
Proficient in Microsoft Office; strong understanding of teller operations and banking systems; ability to review reports and manage operational processes

Soft Skills:
Leadership and coaching skills; strong communication and customer service abilities; attention to detail; problem-solving and decision-making skills

Other:
Ability to handle confidential information; strong organizational skills; flexibility to support multiple areas of the branch; commitment to team development and operational excellence

Benefits

Healthcare (medical, vision, dental)

Competitive Compensation

Community Involvement Incentives

Paid Vacation & Sick leave

Paid Holidays

Paid Maternity & Parental Leave

401(k) with matching contribution

Team Building Activities

Apparel Reimbursement

Wellness Reimbursement

 

Our Values

Integrity

Dedicated

Community

Caring

Innovative

Affirmative Action I Member FDIC I Equal Opportunity Employer