Associate, Program Management HR Ops - HR Knowledge Management

Overview QXO is seeking an Associate, HR Knowledge Management to support the development, maintenance, and publishing of HR knowledge content that enables a strong employee and manager self-directed experience. This role will help ensure that HR policies, procedures, and operational guidance are translated into clear, accurate, and easy-to-use content that supports employee and manager inquiries across key HR topic areas. In this role, the associate will review and update existing knowledge articles to align with approved templates and standards, own the content review and approval process for HR Operations, manage HR content governance processes, and load content into the employee and HR portal. The role will also support the creation and publishing of knowledge content, how-to guides, frequently asked questions (FAQs), work instructions, and Standard Operating Procedures (SOPs) for HR audiences that help answer common employee and manager questions and support ongoing business operations. This role partners closely with HR subject matter experts (SMEs) to understand policies, processes, and workflows and turn them into user-friendly, well-structured content. This role will also leverage their understanding of communications best practices and generative AI to ensure that all content complies with standards and is compatible with generative AI tools. What You Will Do in This Role Review, revise, and update existing HR knowledge articles to align with current templates, formatting standards, and approved content guidelines. Support the creation of new HR knowledge content for employee, manager, and HR audiences, including knowledge base articles, FAQs, how-to guides, work instructions, and SOPs. Load, format, tag, organize, and maintain content in the employee and HR portal so information is accessible, searchable, and easy to navigate. Own the content review, approval, publishing, and refresh process for HR Operations content. Partner with HR SMEs to understand policies, procedures, and operational workflows and convert them into clear, audience-appropriate content for employees, managers, and HR teams. Manage content governance standards, taxonomy, tagging, naming conventions, and metadata to improve content consistency, searchability, and usability. Track article status, version control, publishing status, and review cycles to help maintain a current and reliable knowledge base. Identify outdated, duplicate, or missing content and support continuous improvement of HR knowledge materials and self-service resources. Administer content audits and reporting activities, including tracking completion of reviews, publishing milestones, and content maintenance needs. Manage efforts that improve employee experience and reduce repetitive inquiries by strengthening the quality, relevance, and usability of HR content. Support a knowledge environment in where generative AI can use validated knowledge content to provide summaries and relevant information to answer basic employee questions. Qualifications Bachelor’s degree in Communications, Human Resources, Marketing, or a related field. 2+ years of professional experience in HR content creation, internal communications, HR support, knowledge management, marketing content, or a related area. Demonstrated ability to write, edit, proofread, or organize content for employees, customers, and internal stakeholders. Strong written communication skills with the ability to simplify complex information into clear, concise, and user-friendly content. Strong attention to detail and the ability to manage multiple assignments, updates, and deadlines with accuracy. Strong interpersonal and collaboration skills, with the ability to work effectively with SMEs and cross-functional stakeholders. Proficiency with Microsoft Office tools such as Word, Excel, PowerPoint, and Outlook. Preferred Qualifications Exposure to HR operations, HR shared services, employee experience, or HR systems. Experience working in a knowledge base, intranet, employee portal, customer relationship management (CRM) platform, or case management environment. Proficiency in Spanish or Canadian French to create first-draft translations of HR knowledge articles. Familiarity with Salesforce, Service Cloud, or similar knowledge and content management platforms. Experience supporting structured documentation such as FAQs, SOPs, work instructions, or how-to content. Basic understanding of content governance, publishing workflows, taxonomy, and document control practices. Experience working with generative AI tools to support content creation, summarization, content optimization, or knowledge-based response experiences. Skills Required to Perform This Role Excellent writing, editing, proofreading, and content organization skills. Ability to translate HR policies, procedures, and operational processes into clear, practical guidance for employees, managers, and HR users. Strong organizational skills and the ability to manage content through review, approval, publishing, and refresh cycles. High attention to detail and commitment to content accuracy, consistency, and usability. Comfort working with templates, style standards, tagging structures, and content governance requirements. Strong collaboration skills and confidence partnering with SMEs to gather, validate, and refine content. Ability to identify content gaps and recommend improvements that will resolve basic inquiries and reduce repeat questions. Digital fluency and comfort learning systems and tools used for HR service delivery, content management, and knowledge publishing. Interest in emerging AI-enabled content experiences and the importance of maintaining trusted source content that supports accurate self-service responses. Customer-focused mindset with an interest in improving employee and manager access to accurate HR guidance. QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. #J-18808-Ljbffr QXO