Manager, Restaurant Experience

Manager, Restaurant Experience

The Manager, Restaurant Experience plays a critical role in project management and implementation of key programs across franchise locations. This individual ensures that service standards, operational enhancements, and brand experience initiatives are successfully executed in the field. Acting as a bridge between Brand strategy and franchise operations, the role drives consistency, efficiency, and excellence in guest experience across the system.

Key Responsibilities

• Lead the rollout of new restaurant experience programs, service models, and operational tools in partnership with cross-functional teams.
• Develop and manage implementation timelines, training plans, and success metrics.
• Collaborate with franchisees to ensure understanding, adoption, and execution of experience initiatives.
• Work closely with Marketing, Operations Excellence, Training, and Technology teams to align implementation efforts.
• Translate brand vision into actionable field-level processes and tools.
• Monitor KPIs such as customer satisfaction scores, speed of service, and order accuracy to guide Operations focus and strategy.
• Gather feedback from franchisees and frontline teams to refine programs.

Qualifications

• 5+ years of experience in QSR, restaurant operations, or hospitality implementation roles.
• Proven success in multi-unit or franchise environments.
• Strong project management and communication skills.
• Experience with POS systems, guest feedback platforms, and operational audits.
• Certification in project management (e.g., PMP) is a plus.

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide. We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.