Spa Supervisor

Supervisor Needed For Busy Massage ClinicPrincipal duties include but not limited to:Creating and contributing to the growth and positive atmosphere of the clinicOverseeing and managing the daily operations of the clinicAchieving and exceeding sales and customer service goalsManaging and monitoring employee and massage therapy staffCreating and maintaining staff and therapist work schedulesProviding excellent service to customers and guests by answering phone calls, setting appointments, greeting customers and guests upon arrival and selling servicesMaintaining professional and impeccable clinic environment for employees and customers/guestsGenerating sales reports, payroll, bank deposits and maintaining inventory at Manager's requestFlexible schedule with evening and weekends requiredUnderstands, believes in and upholds Serenity’s Vision, Values and Service EssentialsPrimary responsibilities are sales, customer retention, employee management and customer servicesRequirements:Bilingual--Mandarin Chinese/English preferredCollege education or relevant work experience preferredManagement, sales and/or marketing experience helpfulExperience in fitness/service/retail industryPositive and professional attitude in any situationMust pass background checkAble to perform multi-tasksUnderstands and values the importance of GREAT customer serviceGreat communicator with strong work ethicFun, collaborative leadership style to lead by examplePassion for exceeding expectationsAbility to work with diverse group of employees and clientsLove of health and wellness services and productsAbility to effectively motivate and communicate expectations to staff and create winning a teamMakes great decisions including when to ask for supportInspirational trainer and motivatorMust have own transportationBe flexible to do the openings, closings and to work on weekend shifts (at least one weekend day a week)Able to communicate up-line information to Clinic ManagerThis is a full-time positionBe accessible after hours and required to come in to open or close clinic when other key staff members calls out or other emergenciesRequired to work flexible days and hours without restrictions due to other management, activities or time commitment outside of workBenefits:Salary/competitive hourly rate (depending on applicant's professional background) + commission & bonusEarn free spa services or receive reduced massage ratesEmployment growth opportunities Serenity Therapeutic Reflexology