Branch Coordinator

Branch Coordinator Schedule: Monday–Friday, 8:00 AM–5:00 PM. Salary Range: $17.64–$18.86 per hour. About the Role The Branch Coordinator is often the first and most consistent point of contact for patients and their caregivers. Whether in person or over the phone, you deliver thoughtful, responsive service during moments that truly matter. Key Highlights Stable schedule with flexibility Career growth opportunities Supportive leadership What You’ll Do Serve as the first point of contact for patients arriving at the branch, creating a welcoming and supportive experience. Answer inbound calls, provide clear information, and resolve common questions or concerns. Partner with the branch team to identify solutions and coordinate timely equipment delivery to meet patient needs. Work closely with the sales team, referral sources, and patients to collect required documentation, secure health plan authorizations, and ensure compliance with insurance guidelines. Review new and existing patient accounts to help maximize health plan benefits and accelerate access to needed equipment and care. Proactively follow up with patients to confirm satisfaction and address any outstanding needs. Test equipment functionality as needed to ensure quality and readiness. Contribute to overall branch success by supporting additional responsibilities as assigned. Required High school diploma or equivalent. At least one-year of related work experience. English reading, writing, and speaking skills. Top Attributes for Success Willingness to learn Dependability Adaptability Strong customer service and bedside manner Intermediate computer skills Time management Effective communication in person, on the phone, and electronically Why You’ll Love Working Here You make a meaningful impact on patients' lives. You work in a supportive team environment with transparent and hands‑on leadership. You enjoy a predictable schedule with some flexibility, plus training and development opportunities. You work independently but have strong team support. Education and/or Experience At least two years’ experience in an office environment, healthcare setting, or call center. Experience utilizing multi‑line phone system. Physical Demands The role requires frequent use of the hands to write, type, handle documents, and operate computers, phones, and handheld devices. Employees must regularly read documents clearly and write neatly and accurately while engaging in constant talking and hearing. The position involves varied physical movements, including sitting, standing, walking, reaching, kneeling, stooping, and crouching. It also requires both close and distance vision. Occasionally, the employee may need to stand, lift, push, or pull items weighing between 10 and 40 pounds. Work Environment Work is performed in an office setting with exposure to moderate noise and indoor fluorescent lighting. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Teammate Benefits Medical, dental, and vision care coverage Paid time off plan 401(k) Plan Flexible Spending Accounts Basic life insurance Short‑and long‑term disability coverage Accident insurance Teammate Assistance Program Paid parental leave Domestic partner benefits Mental, physical, and financial well‑being programs Equal Opportunity Employer Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. #J-18808-Ljbffr