Senior Customer Success Manager SSE - HPE Networking

Senior Customer Success Manager SSE - HPE Networking

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Now more than ever, corporations need to move faster and adapt quickly to change. Through the Atmos platform, HPE brings the cloud experience to apps and data everywhere, enabling customers to adopt transformative technology faster and simplify their operations.

HPE is looking for a Senior Customer Success Manager to play a critical role in assuring timely customer deployment and utilization, best practices, and overall satisfaction. Our customer's success is a guiding principle for our company. As part of this mission, our Customer Success Managers are key in connecting with our customers, understanding their needs, and ensuring that they receive the best service and support from our company.

You are energetic, passionate and empathetic, desiring to make a real impact on the success of the HPE SSE business. You enjoy forging new relationships and winning over colleagues, customers, and business partners alike with your personable, yet professional, communication skills.

If making companies and people successful is your passion, come join HPE, a leading innovator in the world of SSE.

You will need to have a good understanding of the big picture and the commitment to communicate at the highest leadership levels with HPE's key customers and partners.

Primary Job Responsibilities:

• Serve as a trusted advisor for the customer on HPE's SSE Atmos offerings and being hyper-focused on driving consumed cloud revenue for the company.
• Successfully onboard and help customers define and achieve their adoption success criteria by providing proactive recommendations and advice.
• Engage with a business-led outcome focused mindset in amplifying value of our offerings.
• Advocate for innovation and early adoption of cloud technologies.
• Work with Technical Support to help resolve customer issues, as required.
• Build C-level relationships with customers that result in deeper loyalty and frictionless adoption experience.
• Help customers unlock the full potential of their Atmos solutions by collaborating with internal teams within HPE.
• Capture the capabilities of HPE's offerings and identify gaps as related to customer use cases through a closed loop process for each step of the engagement life cycle.
• Ensure customers receive consistent experience throughout the lifecycle of doing business with HPE.
• Identify expansion opportunities for Sales to drive account growth.

Required Skills:

• 5+ years of experience in a customer-facing customer success, account management or strategic consulting organization.
• Experience working in a B2B SaaS organization, strong familiarity with security concepts, remote access and cloud.
• Strong empathy for customers AND passion for customer success.
• Excellent communication and presentation skills.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Strong interpersonal skills and experience building strong internal and external relationships.
• Consistent track record of highly professional customer service in a fast-paced, dynamic environment.
• Passionate about driving and tracking a consistent engagement process with all customers in your portfolio.
• Experience with CSM tools.
• Account Relationship management.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor's degree or equivalent in a technology-related discipline; computer science or engineering is a plus.
• Occasional travel.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.