Treasury Services Specialist

Job Description

Job Description

Associate degree in Business, Finance, Accounting, or a related field preferred. Equivalent banking, treasury management, deposit operations, or financial services experience may be considered in lieu of formal education.

Minimum of three years of experience in treasury management support, deposit operations, business banking support, or related banking operations preferred. Experience with Fiserv programs preferred.

• Proficient reading, writing, grammar, and mathematics skills.
• Proficient interpersonal relations, communication, and sales skills.
• Thorough knowledge of bank deposit services and deposit services software programs.
• Valid driver's license.
• Visual and auditory skills.
• Excellent customer service skills.
• Strong organizational and problem-solving abilities.
• Ability to manage multiple priorities and meet deadlines.
• Working knowledge of Treasury Management products and services.

Performs a variety of duties to support Treasury Management operations, including business customer onboarding, product implementation, customer support, account analysis, account opening, and operational administration. Assists business customers with Treasury Management products and services while ensuring operational efficiency, regulatory compliance, and exceptional customer service.

ESSENTIAL DUTIES

• Supports and assists Treasury Management and Business Banking Customers with managing the following functions, but not limited to:
  • Business Online Banking
  • Business Bill Pay
  • ACH Origination Services
  • Remote Deposit Capture
  • Positive Pay
  • Wire Transfer Services
  • Merchant Services
  • CDARS/ICS
  • Public Funds

• Assists business customers with the installation of Treasury Management and Electronic Banking equipment and provides appropriate customer training.

• Opens new business accounts and assists with related Treasury Management setup and documentation.

• Performs electronic banking duties that include assisting business clients with:
  • Online Banking
  • Bill Pay
  • Mobile Deposit
  • Mobile Banking
  • Debit Card Issues and Questions

• Responds to inquiries from customers, other departments, and personnel within established service standards and timeframes.

• Assists with implementation, maintenance, and support of Treasury Management products and services.

• Coordinates with coworkers and other departments to ensure efficient processes and proper segregation of duties.

• Assists with department reporting, documentation, quality control reviews, audits, and operational administration as assigned.

• Reports pertinent information to the Director of Treasury Management as requested or according to established reporting schedules.

• Cooperates with and supports all internal policies, procedures, and practices related to risk management, safety and soundness, and regulatory compliance, including but not limited to:
  • Community Reinvestment Act (CRA)
  • Bank Secrecy Act (BSA)
  • Equal Credit Opportunity Act (ECOA)
  • Other applicable banking regulations

• Communicates regularly with the Director of Treasury Management and other appropriate personnel to coordinate activities and support departmental goals.

• Performs additional duties and special projects as assigned.

• Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual or departmental circumstances.

• Must be able to remain in a stationary position more than two-thirds of the time.
• Frequently communicates with others to exchange information.
• Constantly moves wrists, hands, and/or fingers.
• Must be able to assess the accuracy, neatness, and thoroughness of the work assigned.
• Occasionally exposed to poor ventilation.
• Must work around small and/or enclosed spaces.
• Sedentary work that primarily involves sitting/standing.
• Occasionally moves objects up to 20 pounds.