Program Specialist

Summary

Positions are located in the U.S. Department of Labor (DOL) Office of Unemployment Insurance (OUI). OUI is responsible for providing leadership direction oversight and assistance to state workforce agencies in the implementation and administration of state unemployment insurance (UI) programs Federal unemployment compensation programs and other wage-loss worker dislocation and adjustment assistance compensation programs.

Positions are outside the bargaining unit.

Duties

Major duties for this position are listed below:

• Identifies problems determines their nature and scope evaluates available alternatives and recommends appropriate courses of action.
• Works with clients and customers including the public agency employees representatives of other Federal agencies and organizations outside the Government to assess needs provide information and assistance resolve issues and meet service expectations.
• Coordinates with internal and external officials on assignments crossing organizational or geographic lines. Facilitates communication obtains necessary information and promotes timely completion of work.
• May log monitor and track high-level requests and correspondence received from the White House Executive Offices Congress and State and local government officials to ensure timely accurate and appropriate responses. Monitors suspense dates and coordinates with responsible staff to ensure completion.
• Advises staff and stakeholders on technical and procedural matters related to assigned program functions and office operations.
• Uses effective oral communication to respond to inquiries advise and consult with customers explain technical information and present recommendations to management and other officials.
• Assists executive leadership and key staff in management planning policy development and decision-making sessions. Provides analysis of issues goals and initiatives and recommends options for consideration by management.
• Expedites priority projects and assignments of a sensitive urgent or high-visibility nature. Assists in developing action plans milestones and strategies for completing such assignments.
• Develops revises and refines operating procedures and program requirements to improve the effectiveness of office operations and administrative processes. Ensures recommendations are consistent with agency goals regulations and management objectives.

Requirements

Conditions of employment

• Must be at least 16 years old.
• Must be a U.S. Citizen.
• Candidate required to obtain the necessary security/investigation level.
• Requires a probationary period if the requirement has not been met.

Qualifications

GS-12: Applicants must have 52 weeks of full-time specialized work experience equivalent to the next lower grade level GS-11 in the Federal Service. Specialized experience is typically in or directly related to the work of the position to be filled and which has equipped the applicant with the particular knowledge skills and actual experience to perform successfully the duties of the position and that is typically in or related to the work of the position.

Specialized experience is described below you must meet at least four (4). (Note: Your resume must CLEARLY demonstrate this experience.)

• Analyzing program operations or administrative processes and providing recommendations to improve effectiveness or efficiency.
• Reviewing editing and finalizing correspondence program guidance or other written materials.
• Drafting or revising procedural guidance policy documents or program requirements for use by an organization or its stakeholders.
• Providing technical advice or guidance to management staff or external stakeholders on administrative or program-related matters.
• Planning organizing and monitoring projects or studies.
• Identifying and evaluating issues and providing recommendations.

WHEN DOCUMENTING EXPERIENCE IN YOUR RESUME PLEASE BE CLEAR AND SPECIFIC. NO ASSUMPTIONS WILL BE MADE ABOUT YOUR WORK EXPERIENCE.

Education

There is no educational substitution at this grade level.

Additional information

The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers improve working conditions expand high-quality employment opportunities and assure work-related benefits and rights for all workers.

Refer to these links for more information: GENERAL INFORMATION REASONABLE ACCOMMODATIONS ADDITIONAL DOCUMENTATION FORMER FEDERAL EMPLOYEES

As a condition of employment all personnel must undergo a background investigation for access to DOL facilities systems information and/or classified materials before they can enter on duty: BACKGROUND INVESTIGATION

For more information click Telework Position Information. This is not a remote work position. The selectee will report to an assigned DOL office location on a regular basis and is eligible for participation in telework as determined by management in accordance with DOL policy.

Based on agency needs additional positions may be filled using this vacancy.

The Department of Labor may use certain incentives and hiring flexibilities currently offered by the Federal government to attract highly qualified candidates. Click here for Additional Information.

The Fair Chance Act (FCA) prohibits Federal agencies from requesting an applicants criminal history information before the agency makes a conditional offer of employment. If you believe a DOL employee has violated your rights under the FCA you may file a complaint of the alleged violation following our agencys complaint process Guidelines for Reporting Violations of the Fair Chance Act. Note: The FCA does not apply to some positions specified under the Act such as law enforcement or national security positions.

All Department of Labor employees are subject to the provisions of the Drug-Free Workplace Program under Executive Order 12564 and Public Law 100-71.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e. physical or mental) covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

IC