Information Technology System Administrator

Location: Southaven, MS Off-hours shifts: May be available; assigned shifts will remain consistent Job Description Seeking an experienced On-Site Service Engineer (OSE) to provide hands‑on support for enterprise data center servers and hardware, including next‑generation AI infrastructure. This is a hands‑on server hardware / break‑fix role. Key Responsibilities Support Dell PowerEdge and other enterprise servers Diagnose, repair, replace, and maintain server hardware Replace and troubleshoot DIMMs, CPUs, PSUs, HDDs/SSDs, RAID/HBA, NICs, fans, PCIe components, GPUs, and system boards Perform rack-and-stack, server installation, cabling, and hardware configuration Troubleshoot BIOS, firmware, hardware diagnostics, and operating systems Perform BIOS/firmware updates using Dell iDRAC or similar tools Perform break/fix and preventive maintenance Work with customers and internal technical teams to resolve issues Document troubleshooting, repairs, component replacements, and resolutions Participate in on‑call and extended coverage Required Qualifications 3+ years of hands‑on enterprise server/data center hardware experience Direct experience installing, diagnosing, repairing, and replacing server components Experience with server hardware, rack‑mounted systems, and break‑fix Strong knowledge of server architecture and hardware troubleshooting Experience with BIOS/firmware and server management tools Familiarity with Linux or similar OS Strong troubleshooting and communication skills Comfortable working independently in a customer‑facing environment Ability to lift up to 50 lbs. Ability to travel to customer sites and support on‑call schedules Preferred Dell PowerEdge experience Dell or other enterprise hardware certifications iDRAC, iLO , or similar experience Data center operations, rack/stack, structured cabling, or server deployment experience Associate’s/Bachelor’s degree in IT, Computer Science, or related field #J-18808-Ljbffr Idexcel