CASE MANAGER

Case Manager

Position Purpose

The Case Manager will determine resources needed to meet the individualized needs of the participant. The case manager will take all necessary actions in assuring the implementation of the service treatment plan including serving as an advocate for the participant to enable him/her to receive needed services; identification of program needs, service gaps and recommending strategies. A commitment to the APIS and RHD values should be demonstrated as job duties are performed.


Major Responsibilities

DIRECT DUTIES:

Team-Based Planning

• Act as part of a multidisciplinary team designed to provide services from a holistic and values-based perspective.
• Assist in the development of recovery plans and reviews in collaboration with the program participant, clinical and medical staff, and other stakeholders, as determined in collaboration with the program participant.
• Develop and maintain relationships with community agencies in order to assist program participants in connecting with all available resources.

Direct Client Care

• Provide and locate community-based services to program participants focusing on education, connection with resources, community interaction, and achievement of recovery plan goals.

• Working out in the community within the service delivery area of the program. Required to drive program participants to appointments.

Administrative Functions

• Complete all assessments and documentation as required by RHD, funder, licensing/ accreditation entities.
• Other duties as assigned

Job Qualifications and Competencies

Job Qualifications

• Bachelor's Degree in Human Services or related field is preferred and/or equivalent experience.
• Intermediate computer skills
• One year of Case Management experience preferred
• Two years' general work experience providing support to individuals in behavioral health, Addiction Recovery, unhoused individuals, or BHH/IDD services required.

Job Competencies

• Effective Communication: Ability to clearly and respectfully communicate with residents, families, staff, and external agencies. Demonstrates active listening and ensures transparency in all interactions.
• Ethical Practice: Upholds confidentiality, integrity, and ethical standards in all interactions and decisions, ensuring the rights and dignity of residents are prioritized.
• Leadership and Accountability: Provides clear direction to staff, models positive behaviors, and takes responsibility for the success of the residential program. Holds self and team members accountable for meeting expectations and standards.
• Collaboration: Works collaboratively with other professionals, families, and community partners to ensure quality care and services are provided to residents.
• Cultural Humility: Demonstrates respect for and understanding of the diverse backgrounds, needs, and perspectives of residents, staff, and families, fostering an inclusive and supportive environment.
• Problem Solving and Conflict Resolution: Approaches challenges with a solution-focused mindset, resolving issues in a fair and timely manner, while maintaining professionalism and promoting a positive atmosphere.
• Adherence to Policies and Procedures: Ensures compliance with all regulatory and organizational standards, maintaining a safe, respectful, and efficient residential environment.
• Well-organized and detail-oriented
• Excellent Customer service skills (both internal and external)
• Strong interpersonal and communication skills
• Leadership and management skills
• Resident relations and retention
• Knowledge and understanding of state and federal regulations regarding group home/ residential care
• Behavioral issue management and crisis intervention skills
• Compliance with regulatory standards
• Proficiency in direct supervision, developmental disabilities care, and medication administration
• Life-saving measures (CPR) and first aid certifications
• Budget management
• Previous supervisor/management experience in a group home/residential setting
• Medical terminology knowledge
• Demonstrates a strong working knowledge of the appropriate regulations, Apis values, and program policies and procedures.
• Basic computer and internet literacy with the ability to utilize applications like emails, time recording, and other programs to enter and retrieve data as necessary to perform the essential functions of the job.
• Subject to employment screenings, including FBI clearance, if applicable.

Network Conditions

Network Functions

Equipment/Machines:

Physical Demands

• Maintain and abides by OSHA requirements and guidelines
• Observes all Fire and Safety Policies and Procedures
• Observes all Fiscal/Office/ HR Personnel Policies and Procedures
• Observes all HIPAA Policies and Procedures and maintains confidentiality
• Attends all required and scheduled trainings and meetings
• Always maintain a professional demeanor and exercise good judgement in all areas of employment duties
• ACCIDENT, HEALTH HAZARD AND SECURITY KNOWLEDGE
  • Bloodborne Pathogens, Right To Know, HIPAA, Security Acts, Fire & Safety

• EQUIPMENT OPERATIONS
  • Telephone: Cellular - Multi-line, Calculator, Copier, Fax, Computer
• COMPUTER SOFTWARE APPLICATIONS
  • Has knowledge of each program
  • Knowledge of Office software programs

☒ Medium: exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects.

☒ Stand/Sit (stationary)

☒ Walk

☒ Use hands/fingers

☒ Climb (stairs/ladders)

☒ Talk/Hear

☒ See

☒ Push/Pull

☒ Repetitive Motion

☒ Reach (high/low)

☒ Kneel/Stoop/Crouch/Crawl

About Company:

Apis Services, Inc. (a wholly owned subsidiary of Imperium, Inc.) provides a progressive platform for delivering Shared Services to Imperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.


Apis Services, Inc. and affiliate's provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.