Help Desk Technician

Job DescriptionJob Description Job SummaryThe Help Desk Technician will provide technical support to ABS internal clients. The Help Desk Technician is responsible for troubleshooting and resolving IT productivity issues. ResponsibilitiesProvide first-line technical support via phone, email, or in-person to end-users.Troubleshoot and resolve hardware and software issues for desktops, laptops, and mobile devices.Install, configure, and maintain operating systems and software applications.Assist with account provisioning and password resets.Assist in the setup and maintenance of IT equipment and infrastructure.Collaborate with senior technicians to escalate and resolve complex technical issues.Document and track support requests in our ticketing system.Ensure a high level of customer satisfaction through effective communication and issue resolution.Stay up-to-date with the latest technology trends and industry best practices.Adhere to federal and state regulations.Adhere to all company policies, processes, and procedures.Performs other duties as requested, directed, or assigned.Predictable and reliable attendance. Position QualificationsAssociates degree in an Information Technology discipline or related field of study or equivalent experience.Minimum one (1) year experience in IT help desk or support level function.Relevant IT certifications (CompTIA A+, Network+, or similar) preferred.Proficient understanding of computer hardware and software.Experience with Windows and macOS operating systems.Familiarity with Microsoft Office Suite and cloud-based productivity tools.Strong problem-solving skills and attention to detail.Excellent communication and customer service skills.Previous help desk or customer support experience.Eagerness to learn and a passion for technology.A strong desire to build a career in IT support.Key CompetenciesFocuses on Quality: Drives work results with a quality focus on actions and results.Continual Improvement: Displays a consistent orientation toward producing the highest quality products or services, while keeping a focus on sustainability. Constantly looking for incremental improvements in work processes and results.Takes Initiative: Exhibits strong drive for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles and opposition.Working Safely: Demonstrates safe behaviors. Aware of potential risks and threats in the workplace.Delivers Results: Achievement-oriented, feeling a sense of urgency to reach goals on time, if not before.Teamwork: Works cooperatively with others to accomplish team goals and organizational objectives.Communications: Exchanges thoughts, feelings, and information effectively.Physical Requirements / Working ConditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Prolonged periods sitting at a desk and working on a computer.Constantly operates a computer and other office equipment.Ability to adjust focus, especially due to concentration on a computer screen.May need to lift and carry up to 30 pounds and/or position the body to reach items on the floor/below knee level or reach overhead.The person in this position needs to occasionally move about in industrial environments, and on uneven terrain.Works in a temperature-controlled office environment, with occasional work in outdoor weather conditions, and in industrial environments.The noise level in the work environment can be moderately loud.Why Join UsAmerican Battery Solutions (ABS) provides comprehensive 100% employer paid benefit plans to employees and their family, competitive salary and retirement program. ABS employs a diverse and inclusive workforce.Benefits OverviewPaid time off includes 3 weeks vacation, up to 72 hours sick, 15 holidays, and parental leave.100% company-paid medical, dental, vision, short-term disability, long-term disability, and life insurance.Flexible Spending Account (FSA) and Health Savings Account (HSA)offerings.Company provided 401K savings plan with immediately vested matching contributions to help you save for retirement.Voluntary benefitsofferings.Tuition assistance.Employee Referral Program.Employee development and career growth opportunities. About UsAmerican Battery Solutions Inc. (“ABS”) is a manufacturer of advanced batteries for commercial, fleet, and industrial on- and off-road vehicles. Located in the heart of the U.S. automotive region with facilities in Michigan and Ohio. In 2023, ABS was acquired by Komatsu, a world leader in construction, mining, forestry, and industrial heavy equipment in support of Komatsu’s 2050 carbon neutrality goal. ABS continues to operate as an independent entity serving Komatsu applications while continuing to expand and grow our core commercial, fleet and industrial business.As we have grown, ABS has assembled a world-class team of dedicated and experienced engineers. This team is equipped with a deep understanding of high-voltage, automotive-grade battery systems from concept development and prototyping, to testing and validation, to high-volume production. We pride ourselves on developing a diverse team of next generation battery experts. The Location – Springboro, OHAmerican Battery Solutions Advanced Battery Manufacturing Center is located in beautiful and historic Springboro Ohio. Life in Springboro is all about the quality and character of our community and that is why Springboro continues to be a top-ten-rated City to live, work, play, and raise a family. In fact, Springboro was rated #3 among the top 10 communities in greater Southwest Ohio. In essence, Springboro appeals to everyone from young families to people looking for the perfect place to retire. Our great neighborhoods, excellent schools, safety, services, and amenities all contribute to Springboro’s exceptional quality of life. Springboro offers a variety of public programming that includes outdoor concerts, festivals, and fireworks. Our residents enjoy bike and walking trails, an 18-hole public golf course, a charming and vibrant historic district, and 501 acres of parks. AMERICAN BATTERY SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER.