HAL - Sales Associate, Future Cruise & Shore Excursions

Sales Associate, Future Cruise & Shore Excursions

Welcome to Holland America Line, a premium cruise line dedicated to explorers, foodies and music lovers who want to explore the world on perfectly sized, refreshingly spacious ship filled with one-of-a-kind experiences. We are looking for an amazing sales professional to fulfill the role of onboard Future Cruise Consultant. You will be responsible for meeting and exceeding sales goals and will be directly responsible for revenue production by selling future cruises to our guests onboard. Promotes company products to guests through one-on-one consultations, onboard marketing & attending social events onboard.

Responsibilities:

• Work on board a vessel, assisting in the sales of future cruise bookings and Shore Excursions to current passengers.
• Support both the Shorex and FCC teams administratively but also assist in guest sales when needed.
• Generate onboard revenue through future cruise bookings, and hold daily one-to-one guest consultations in the absence of a Future Cruise Consultant.
• Hold morning and afternoon desk hours while at sea and during the appropriate time while in port. Hosting Special hours for 'Suite guests only' in the Neptune Lounge.
• Host Live Future Cruise presentations in the ship's theatre in the absence of a Future Cruise Consultant; focusing on itineraries, exciting ports of call, and the benefits of booking onboard with HAL.
• Host social and other formal functions. Including but not limited to Captains' introductions, Lobby Ambassador, Officer walk around, dining table hosting, Mariners Party, VIP Party, Suite Welcome Party, and Group or Travel Agent functions
• Build relationships with guests by creating awareness around the benefits of booking onboard.
• Coordinate and manage all marketing and advertising for the future cruise program in collaboration with the Assistant Hotel General Manager and Media Manager. This includes the use of the Navigator App, Onboard Revenue ad drop, IPTV, cabin drops, HOBS promotion, cross promotions, and controlling the supply, display, and distribution of flyers onboard.

Requirements:

• Strong verbal & presentation skills. Ability to write and execute scripts for 20-25 minute lectures.
• 1-3 Years of sales or customer service experience
• A minimum of two years prior guest-facing sales experience is a plus
• Skilled with PowerPoint, Excel, and Adobe products
• Holland America Line product knowledge required
• Destination and shipboard experience is recommended.
• Ability to work independently and as part of a team.

Our Culture…Stronger Together

Our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Holland America is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

About Holland America Line

Holland America has been showing guests the world's rare and renowned treasures for over 150 years. The premium cruise line calls on more than 450 ports in nearly 100 countries across all seven continents and offers itineraries ranging from short getaways to around-the-world Grand Voyages. On board Holland America's perfectly sized ships, guests will find fresh regional cuisine featuring locally sourced ingredients while enjoying the cruise line's award-winning, personalized service. Once the sun goes down, they'll have their pick of music venues boasting some of the most recognizable names in the industry: B.B. King's Blues Club; Rolling Stone Lounge; and Billboard Onboard. Holland America is based in Seattle, Washington.