Maintenance Coordinator

NearU

Charlottesville, VA

Residential Maintenance Service Coordinator

What You'll Do

Coordinate daily maintenance department operations, including scheduling, dispatching, and technician support
Process maintenance appointments and service-related information in ServiceTitan
Conduct customer follow-up and "Happy Calls" to ensure satisfaction and strengthen customer relationships
Maintain communication with technicians to ensure they have the materials, information, and resources needed for success
Assist with scheduling and dispatching demand service calls and commercial maintenance appointments as needed
Answer incoming customer calls and provide exceptional service and support
Coordinate equipment sales leads with the Sales Lead Coordinator
Order non-stock parts for maintenance-related repairs and services
Ensure accurate job documentation, including materials used, equipment information, and completed service details
Manage labor utilization and support technician productivity
Help drive maintenance agreement conversions, retention efforts, and departmental revenue goals
Support system enhancement and repair sales opportunities through effective coordination and customer communication
Provide field support to maintenance and service technicians when needed
Represent Jackson & Sons with professionalism, urgency, and a positive attitude in every customer interaction

What We're Looking For

Previous customer service, dispatching, scheduling, or administrative experience preferred
Experience in HVAC, home services, or a related industry is a plus
Strong multitasking and organizational skills
Excellent phone, communication, and customer service abilities
Ability to work effectively in a fast-paced environment
Experience using ServiceTitan or similar scheduling software preferred
Strong attention to detail and problem-solving skills
Proficiency with Microsoft Word, Excel, and other computer applications
Positive attitude and team-oriented mindset
Dependable, self-motivated, and committed to delivering excellent customer experiences

Apply

Vacancy posted 1 hour ago

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